Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1178 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6571414/5Overall Rating 4.6571414/5Overall Rating 4.6571414/5Overall Rating 4.6571414/5rating 4.6571414
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


KK
Karla K.
Lockport, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Car service
Staff and service excellent
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/19/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DS
Deborah S.
Lancaster, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
service
I've been a customer of Transitowne Hyundai since I bought my first brand new car in 2011. An Elantra. I now own a 2017 Tuscan. I've received good service whenever I have come in and plan on continuing coming in for service.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/18/2018

Customer satisfaction is our main goal. It is always nice to hear positive feedback. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Williamsville, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
They were easy to work with
Took care of my problem quickly so that I could get on to work.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/18/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KL
Kenneth L.
Depew, NY
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
service
Just scheduled maintenance.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/18/2018

We appreciate you choosing Transitowne Hyundai for your service needs.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Buffalo, NY
2012 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Review
Overall they do a great job servicing my car
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/18/2018

Thank you for the kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GT
Gary T.
Williamsville, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great service
They are very friendly, efficient and clean
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/14/2018

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RF
Richard F.
Lewiston, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
The service Consultants
Karen Panzarella is to be commemorated for her expertise in dealing with all problems that arrive in a very professional manner. She is a big asset to
Transitowne, Hyundia. I am very proud of telling all my friends about your service department
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/14/2018

I agree with you 100% Karen does a great job, and It is always a pleasure to hear it from our customers! I will share this with her and our team. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


OP
Orson P.
Clarence Center, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Your service department gets things done properly on a timely basis....
Your service department gets things done properly on a timely basis....
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/13/2018

I will share your kind response with our team. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DI
David I.
Buffalo, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
The friendly staff
The staff was fantastic. But the waiting time for an oil change and tire rotation was a bit long waited 2 hours
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/13/2018

I do apologize for the delay, looks like they also performed a recall update for you that would have added additional repair time. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GW
Gerald W.
Buffalo, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Always timely
Every time i have had an appointment for service, my vehicle was taken right away.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/13/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TW
Thomas W.
Buffalo, NY
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
The service Dept is excellent
The service manager and write up people are really great. I didn't have an apt this time and they still went out of their way to help me out. The whole dealership is excellent.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2018

Our main goal is customer satisfaction. We appreciate you choosing Transitowne for your sales and service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DK
David K.
Williamsville, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
warranty work
Even though a had warranty work performed on my Sonata, the staff treated me cordially and professionally. I was in and out in about an hour and the service representative sought me out in the waiting room. There he explained everything and had me sign the appropriate paperwork before providing me with my copy and the keys. Job well done Transitown.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2018

It is always nice to hear we are doing our job correctly, and our customers are happy. Thank you for the kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JA
James A.
Buffalo, NY
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Standard Service = Excellent
as always.. thanks gang
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2018

Thank you for choosing Transitowne!!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SW
Susan W.
Williamsville, NY
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Service was quick and great.
My service appointment was completed quickly. Much appreciated.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2018

It is our pleasure. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RP
Richard P.
Oakfield, NY
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great Customer service
This group is trustworthy. That’s so important for me to return. Also they are very accommodating and knowledgeable.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2018

Thank you for your kind response. It is always a pleasure to work with you for your sales and service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Buffalo, NY
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Thumbs up
Friendly service people
In and out quickly
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/11/2018

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SN
Samuel N.
Buffalo, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Thanks
Excellent place.. good people ...
thanks for your service
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/11/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LG
Linda G.
Buffalo, NY
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Great Staff
Very quick about resolving the issue and concerned about finding the issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/09/2018 Category: Service
Same Issue
First repeat for same issue
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/11/2018

I understand you have a appointment to have this looked at again. I will make sure we find the source and have your vehicle repaired correctly. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Williamsville, NY
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Bad coffee
This place really needs an updated coffee machine.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2018

We appreciate your input. Coffee and customer parking are the 2 most discussed items when customers return our surveys. Just yesterday the management was discussing limiting the selection of coffee available to customers because the variety here is larger than normal. We always value our customers input and will consider a coffee upgrade for the future. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CD
Carlos D.
Williamsville, NY
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Decent service
The service was done in a timely manner and seems acceptable. Prices seem highish but I'm not sure what "normal" prices are. I have zero mechanical knowledge so take my opinion with a grain of salt. The lounge could use an updated coffee machine. It's 2018 they should have a keurig not some weird machine with packets and stuff.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2018

We appreciate your input and will discuss this in our weekly meetings. If you ever have a question, or don't understand any suggested maintenance, please speak with me and I will help explain the service properly. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023