Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

280 Reviews

99% Would Recommend
99% Business Response
Latest Review 3 days ago

Reviews


GM
Georgia M.
Richmond, VA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with Nick. He said he is very satisfied with the service from the business and will continue to use them.
This review was collected via phone interview by Customer Research Inc.

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ELIZABETH H.
Glen Allen, VA
Pontiac Firebird
Verified
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08/15/2018
Another great visit!
I've been very happy with the service I've received from the team at Vidler's Automotive. They're upfront about necessary repairs, and they don't recommend unnecessary services just to "make a buck." If you're looking for a mechanic, look no further: Bring your car here!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/16/2018

Thank you Elizabeth for your review it is always a pleasure to serve you.


VW
Veronica W.
Richmond, VA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Veronica said this business has customer service that is really good, It was excellent. The mechanic is always really nice. She will continue to do business with them and spread the word.
This review was collected via phone interview by Customer Research Inc.

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Ron L.
Richmond, VA
Chevrolet Blazer
Verified
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08/14/2018 Category: Service
Ron said the work done on his vehicle was great. The steering is fine. The prices are somewhat higher, but worth it. He does have something wrong with his wiper switch and so he is going back.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/16/2018

Thank you for your review Ron we appreciate your feedback. We are happy to hear we have met your high expectations.


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BRUCE N.
Richmond, VA
Nissan Sentra
Verified
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08/13/2018
Repair
I recommend Vidler Automotive to everyone. There very dependable, honest, hard working. They are friendly. Once you allow them to service you never again will you want to put your trust in anyone else.and you will have a friend for life.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/13/2018

Thank you Bruce for your review we are excited to hear we have met your high expectations. We look forward to serving you.


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Chris L.
Glen Allen, VA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Chris said that everything went perfect at this business. He recommends them.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/16/2018

Thank you Chris for your review we are pleased to hear about your positive experience with us. We look forward to serving you in the future.


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Charlie P.
Richmond, VA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Charlie said they are courteous, punctual and gave good advice.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/13/2018

Thank you Charlie for your review we are pleased to hear we have met your high expectations.


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DAWN M.
Richmond, VA
Toyota Tacoma
Verified
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08/04/2018
Excellent and professional services.
Service was excellent and staff was very professional and friendly. Will recommend to friends, family and neighbors. Keep up the good work!!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/13/2018

Thank you Dawn for your review as always it is our pleasure to serve you.


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MATT L.
Mechanicsville, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Good customer service
Very good staff, very informative. I take all my vehicles to them for inspections and if my cars need maintenance.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 08/13/2018

Thank you Matt we appreciate you taking time to leave us this review. It is always a pleasure to serve you.


DJ
Debbie J.
Richmond, VA
Saturn L200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Debbie said the business provides really good customer service and they give helpful information.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/31/2018

Thank you Debbie for your review we are happy to hear about your service visit.


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Otis C.
Lottsburg, VA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Otis said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/31/2018

Thank you Otis for your business and for taking time to leave us this review. We look forward to serving you in the future.


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Tim T.
Richmond, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Tim said the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/23/2018

Thank you Tim for your review we are happy to hear about your visit. We look forward to serving all your automotive needs.


JW
JEFFERY W.
Richmond, VA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Oil Change- Great service
My wife and I have been using Vidlers for a few years now- we love the service and the environment. They're quick, take great care of our vehicles, and are friendly. We've been very pleased with the service and plan to continue using them as long as we are in Richmond.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/23/2018

Thank you Jeffery for taking time from your busy day to leave us this review.


FI
Frances I.
Richmond, VA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Frances said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/23/2018

Thank you Frances for your review it is always a pleasure to serve you.


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Larance L.
Richmond, VA
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Larance said his experience with the business is always great. The staff are friendly, upbeat, and positive. They got the service done quickly, he was surprised that he got his vehicle back when he did.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/09/2018

Thank you Larance for your review we are pleased to hear about your service experience. We look forward to serving you in the future.


VW
Veronica W.
Richmond, VA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Veronica said the business had great customer service. The staff were friendly and provided good quality work on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/02/2018

Thank you Veronica for taking time from your busy day to leave us this review. We are excited to hear about your visit with us we look forward to serving all your automotive needs.


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Renee M.
Chesterfield, VA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Renee said she appreciates the personal attention she received and the work turned out great.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/02/2018

Thank you Rene it is always a pleasure to serve you.


KS
Kyle S.
Aylett, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Kyle said the business did good work on his vehicle. The staff were great with communication.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 07/02/2018

Thank you Kyle for your review we are pleased to hear we have met your high expectations.


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Kevin L.
Mechanicsville, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Kevin said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 06/21/2018

Thank you Kevin we appreciate your feedback.


AW
Andy W.
Mechanicsville, VA
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Andy said he was perfectly satisfied with what the technicians did, the explanation given to him, and the price of the service.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 06/20/2018

Thank you Andy for your review we are happy to hear about your recent service visit. We look forward to serving all your automotive needs.