Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

308 Reviews

99% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


TC
TERRI C.
Glen Allen, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Inspection and Oil Change
Scheduled only the day before. Quick service with a smile. And thanks for bugging me with repeated emails about the need to make an appointment! Totally necessary!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 12/12/2018

Thank you Terri for your review we are pleased to hear about your service visit. we look forward to serving all your automotive needs.


NH
NORMAN H.
Richmond, VA
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Ford 500
Never disappointed in service and the turn around time of getting my vehicle back.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 12/03/2018

Thank you Norman for your review.


TR
Thomas R.
Richmond, VA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Spoke with Gloria. She said the service work that was performed made her vehicle perform perfectly.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 12/12/2018

Thank you Gloria for your review it is always a pleasure to serve you.


DJ
DAVID J.
Glen Allen, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Another outstanding service experience
Appointment for state inspection was accomplished. Determined rear brakes needed to be replaced. Bobby had parts delivered and Paul installed them in 30 minutes - outstanding service - thank you!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/30/2018

Thank you David for taking time from your busy day to leave us this review.


NH
Nick H.
Richmond, VA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Nick said they can always get him in when he is in need. They are personable, friendly, and never have any add-ons.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 12/12/2018

Thank you Nick for taking time from your busy day to leave this review. we are happy to hear we have met your high expectations.


CW
CINDY W.
Ashland, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Always a pleasure
Once again the service at Vidlers was outstanding. I will continue to support this small business!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/20/2018

Thank you Cindy for your review and your loyalty.


CP
CONNIE P.
Richmond, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Great Customer Service
This was my first time coming back to Vidlers since the new management change. Fantastic Customer Service and they, the owner Bobby in particular, made me feel they truly cared about me as a customer and also my well being based upon the type of car issue I had. The day of service they got my out in a timely manner.

I will definitely be back again.

Thank you for everything!

Connie Peyton
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/20/2018

Thank you Connie for your review we are excited to hear about your positive experience with us. We look forward to serving all your automotive needs.


PM
PAMELA M.
Mechanicsville, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Tahoe
Quick and very reliable
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/16/2018

Thank you Pamela for your review.


AB
ANN B.
Richmond, VA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Extraordinary personal care and service
Bobby and Paul are knowledgeable, experienced and honest so they take great care of their customers' vehicles!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/16/2018

Thank you Ann for taking time from your day to leave us this review. We are happy to hear we have met your expectations.


TM
TODD M.
Mechanicsville, VA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Suburban
First class service, highly recommend for any service work
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/08/2018

Thank you Todd for your review we are excited to hear about your experience with us. We look forward to serving you in the future.


DM
DAWN M.
Richmond, VA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Tail light replacement
Excellent and quick service
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/08/2018

Thank you Dawn for this review we are pleased to hear we have met your high expectations.


NL
Nick L.
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Nick said the owner of the business was nice and open. He was happy with everything they did.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/01/2018

Thank you Nick for your review we look forward to serving you in the future.


MH
Mary H.
Richmond, VA
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Mary said she loves Bobby an employee at this business. He is awesome and open minded, She will always go there.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 11/01/2018

Thank you Mary for taking time from your busy day to leave us this review. We are pleased to hear we have met your high expectations.


PB
PAIGE B.
Mechanicsville, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Honest, friendly and competent folks.
Comforting to know you have an auto repair business that is honest, friendly and competent! Thank you for your integrity!!!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/23/2018

Thank you Paige for your review we are excited to hear about your experience with us. We look forward to serving all your automotive needs.


NH
NORMAN H.
Richmond, VA
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Food 500
Always great service. Quality in there service always first rate on my Ford and Chrysler vehicles.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/19/2018

Thank you Norman it is always a pleasure to serve you.


VW
Veronica W.
Richmond, VA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Veronica said the customer service was fantastic and the service, as well.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/23/2018

Thank you Veronica for your review. We are happy to hear about your positive experience with us. 


MM
Maggie M.
Richmond, VA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Maggie said the business was friendly and provided prompt service.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/23/2018

Thank you Maggie for taking time from your busy day to leave us this review. We are pleased to hear we have met your high expectations.


EH
ELIZABETH H.
Glen Allen, VA
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Bring your car here!
Another great service from the team at Vidler's! They've kept my ancient car on the road the past 28.5 years. I keep coming back because of the quality of the work at Vidler's, their knowledge about car stuff, and their competitive rates. I know they'll treat me, my car, and my bank account fairly. Don't hesitate to bring your car here!
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/03/2018

Thank you Elizabeth for taking time from your busy day to leave us this review. We are pleased to hear we have met your high expectations.


Verified Customer
Richmond, VA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
2003 Tacoma
Excellent service and availability. Makes sure work is done right and on time. Bobby and his staff take pride in their work and put that extra personal touch on it. They make you feel like family and not just "another customer".
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/01/2018

Thank you for your review we are excited to hear about your service visit with us. We look forward to serving all your automotive needs.


TR
Thomas R.
Richmond, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Thomas said every time he brings his vehicle in, they fix it the way he wants it to be.
This review was collected via phone interview by Customer Research Inc.
Shannon J., Owner/ Vice President from Vidlers Automotive responded on 10/19/2018

Thank you Thomas for your review we are pleased to hear about your service visit. we look forward to serving all your automotive needs.