Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2710 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.5142853/5Overall Rating 4.5142853/5Overall Rating 4.5142853/5Overall Rating 4.5142853/5rating 4.5142853
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


HD
Howard D.
Port St. Lucie, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service
Everything wad fine
Melanie J., Customer Relations from Wallace Hyundai responded on 11/15/2018

Howard,
We appreciate you, your time & your business. Thank you so much for the 5 stars. We look forward to seeing you again next time.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

MG
Martin G.
Palm City, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Tony was amazing!! This is my fourth Hyundai, just moved to Palm City and they have the best servi e department. Coconut Creek Hyundai and Rick Case could learn a thing or two.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/15/2018

Martin,
Thank you so much for your kind comments. We truly appreciate your business & thank you for the 5 stars. We look forward to seeing you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

GB
Gordon B.
Palm City, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Efficiency
Nothing to add
Melanie J., Customer Relations from Wallace Hyundai responded on 11/15/2018

Gordon,
Thank you for your time & business. We appreciate the 5 star rating. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Jupiter, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
courteous and friendly service
Courteous, friendly and on time with apps. Did not wait more than estimated time. Very happy with the service.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/15/2018

To our valued customer,
Thank you for submitting your comments. We're pleased to hear we're doing things right for our customers. Thank you for the 5 star review.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

JC
Joseph C.
Jensen Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service great, sales not so.
I bought a new 2018 with 5000 miles last month. I had a couple service issues that were taken care of to my satifaction. However the sales portion, prepping the car for cleanliness was terrible. Inside of trump was filthy and the inside of the car was a mess. There was plenty of time to take care of the care while my paperwork was prepared. Unfortunate! Not a good start.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/14/2018

Joseph,
Thank you so much for the 5 stars. We're happy to hear you had a great experience with our service department. Thank you for your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

FA
Frances A.
Port St. Lucie, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Recent Service
Had my first oil change on my 2018 Santa Fe....I added the suggested tire rotation and mentioned some "bumpiness " I was experiencing while braking...Steve had things checked out and advised work for all four rotors...kept me there some extra time that was explained before I agreed to the extra brake service. Steve kept me updated and apologized for the extra time to do the job....SMOOTH ride home...no more bumpiness...great service....now if they served pizza and popcorn it would have been a date...lol...Love Wallace
Melanie J., Customer Relations from Wallace Hyundai responded on 11/13/2018

Frances,
Thank you so much for sharing your experience. We're pleased to hear Steve kept you informed. Thank you for your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

JB
Juan B.
Port Saint Lucie, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Auto services
Outstanding
Melanie J., Customer Relations from Wallace Hyundai responded on 11/13/2018

Juan,
Thank you very much for the 5 stars. We appreciate your business & are happy to hear we provided you with outstanding service. Thanks.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

BZ
Barbara Z.
Port St. Lucie, FL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service department
Best service!!
Melanie J., Customer Relations from Wallace Hyundai responded on 11/13/2018

Barbara,
Thank you so much, we appreciate your wonderful praise. Thank you for the 5 stars, we look forward to seeing you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Port Saint Lucie, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great
Service was great and professional, friendly personnel.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/12/2018

To our valued customer,
We're happy to hear we're providing great service & that our staff is professional & friendly. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Stuart, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Clean and efficient!
Great
Melanie J., Customer Relations from Wallace Hyundai responded on 11/12/2018

To our valued customer,
Thank you so much for your comments. We appreciate your business & thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

CK
Charles K.
Port Saint Lucie, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great
Our salesman always stops to say hello.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/12/2018

Charles,
We appreciate you, your time & your business. Thank you for rating us 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

SK
Shaniqua K.
South Bay, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great Service
Staff was very nice and friendly. I was in and out in no time.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/12/2018

Shaniqua,
Thank you for sharing these comments. It's nice to know we're doing things right for our customers. Thank you for the 5 star rating.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

MG
Martin G.
Palm City, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Amazing service!!
Service department is great
Chris R., Service Manager from Wallace Hyundai responded on 11/12/2018

Martin,
     Thank you .We really appreciate you taking the time to respond and for the  5 stars.

Christopher B Robert
Service Manager
772-283-6000

ES
Eric S.
Hobe Sound, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Maintenance Service
Excellent service.
Always above expectations.
Chris R., Service Manager from Wallace Hyundai responded on 11/12/2018

Eric,
     Thank you so much for the comments and for the 5 star rating.We appreciate you and your business

Christopher B Robert
Service Manager
772-283-6000

Verified Customer
Stuart, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Oil change
Got my oil changed and done and on my way.
Chris R., Service Manager from Wallace Hyundai responded on 11/10/2018

To our valued customer,
     Thank you for taking the time to review our service and for the 5 stars.We always try to respect our customers time.
We appreciate you and value your service.

Christopher B Robert
Service Manager
772-283-6000

TR
Thomas R.
Port Saint Lucie, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
they always handle the problem
They get you in and out as fast as they can !!!!!!!!
Melanie J., Customer Relations from Wallace Hyundai responded on 11/09/2018

Thomas,
Thank you for the 5 stars. It's great to know we're taking care of our customers & in a timely manner. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

RR
Rene R.
Stuart, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Not far from home
Great work
Melanie J., Customer Relations from Wallace Hyundai responded on 11/09/2018

Rene,
We're pleased to hear we're providing great work for our customers. Thank you so much for rating us 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

FC
Frank C.
Port Saint Lucie, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly, professional attitude. Fantastic performance.
Friendly, professional attitude. Fantastic performance.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/09/2018

Frank,
We appreciate the 5 stars. Thank you so much for sharing your feedback, we truly appreciate it.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

JD
Jolene D.
Stuart, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Wonderful service department
I have not had the best luck with Hyundai Service Centers until this one. I will be sure my car goes here from now on.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/09/2018

Jolene,
Thank you so much for your kind comments, that means a lot. We truly appreciate your business & the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Succasunna, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Clean up after critter
I brought my Sonata in for it's regular service. I was summoned to see something...never a good feeling. They showed me the air filter and it's compartment had become the home of some kind of rodent. While he animal wasn't there, the stuff it was using as bedding had clogged the filter and compartment. It took 2 shots to get it all cleaned out and get the engine adjusted to getting more oxygen, but it is better...who knew.
Melanie J., Customer Relations from Wallace Hyundai responded on 11/09/2018

To our valued customer,
Thank you for sharing your experience with us. We appreciate the 5 star rating & hope to see you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000