Do yourself a favor and check their rating on Better Business Bureau, before making any purchases. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised that they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they are refusing to honor the "We-Owe". See below for a timeline of events.
08/28/23 - It took almost a month of repeatedly calling them, before they scheduled an appointment with their service department.
08/30/23 - I dropped the vehicle off at Wilsonville Toyota’s service department.
09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going the route of using a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that I would receive a call back. Never happened.
10/13/23 - Month and a half later, I finally got an answer that they had the key and had received it a week or 2 prior. They scheduled me an appointment, telling me that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key.
10/20/23 - I dropped it off at about 9:45-9:50am.
10/21/23 - I received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed that the locksmith spent all of 20 minutes inside the working on my vehicle, finishing by 1:30pm. My vehicle was then left in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. It wasn’t until 2 hours later that I received the phone call.
10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go through them, directly, and just ask Toyota to issue a check. Fiat told me that there was no 2-month wait, and it could be taken care of immediately. The service department put me in contact with the finance manager.
10/24/23 - The finance manager told me that he had to discuss with the general manager and would call me back. No call back.
10/26/23 - I was informed that the finance manager went on vacation.
10/30/23 - I finally got in touch with the general manager. He refused to issue a check but said they'd cover the cost at Fiat, by allowing it to be billed to their account. He said that he notified Ron Tonkin Fiat, letting them know that it was okay.
11/08/23 - Ron Tonkin Fiat informed me that, still, no one from Toyota has reached out to them. I sent an email to Toyota’s general manager and included Ron Tonkin’s service manager. Toyota responded back and gave the okay.
11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days.
11/21/23 - Fiat scheduled a service appointment and informed me that it would take approximately 1 hour.
11/27/23 - I took my vehicle to the service appointment at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined:
“RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED.
IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED”
Fiat stated that they did not have an RFH module on hand and would need to track one down.
12/06/23 - Ron Tonkin Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refused to honor the “We-Owe” in our purchase agreement and stopped responding altogether.
12/12/23 - Filed a complaint with Better Business Bureau. As of 1/9/24, the matter has been closed but is unresolved.
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08/28/23 - It took almost a month of repeatedly calling them, before they scheduled an appointment with their service department.
08/30/23 - I dropped the vehicle off at Wilsonville Toyota’s service department.
09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going the route of using a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that I would receive a call back. Never happened.
10/13/23 - Month and a half later, I finally got an answer that they had the key and had received it a week or 2 prior. They scheduled me an appointment, telling me that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key.
10/20/23 - I dropped it off at about 9:45-9:50am.
10/21/23 - I received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed that the locksmith spent all of 20 minutes inside the working on my vehicle, finishing by 1:30pm. My vehicle was then left in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. It wasn’t until 2 hours later that I received the phone call.
10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go through them, directly, and just ask Toyota to issue a check. Fiat told me that there was no 2-month wait, and it could be taken care of immediately. The service department put me in contact with the finance manager.
10/24/23 - The finance manager told me that he had to discuss with the general manager and would call me back. No call back.
10/26/23 - I was informed that the finance manager went on vacation.
10/30/23 - I finally got in touch with the general manager. He refused to issue a check but said they'd cover the cost at Fiat, by allowing it to be billed to their account. He said that he notified Ron Tonkin Fiat, letting them know that it was okay.
11/08/23 - Ron Tonkin Fiat informed me that, still, no one from Toyota has reached out to them. I sent an email to Toyota’s general manager and included Ron Tonkin’s service manager. Toyota responded back and gave the okay.
11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days.
11/21/23 - Fiat scheduled a service appointment and informed me that it would take approximately 1 hour.
11/27/23 - I took my vehicle to the service appointment at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined:
“RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED.
IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED”
Fiat stated that they did not have an RFH module on hand and would need to track one down.
12/06/23 - Ron Tonkin Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refused to honor the “We-Owe” in our purchase agreement and stopped responding altogether.
12/12/23 - Filed a complaint with Better Business Bureau. As of 1/9/24, the matter has been closed but is unresolved.