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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

Verified Customer
West Islip, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service dept
The service department is just wonderful everyone there is so nice and the manager is very helpful I love the service department the people in sales though for cars they seem very shady and I don’t like that
ERIKA D. from Atlantic Hyundai responded on 02/19/2022 05:05 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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Cathylyn G.
Deer Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customerVerified Customer
7
Category: Service
customer service
After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.
Employees worked with
JG
JOHN J GROSSO
MG
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Mary G.
West Islip, NY
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I just want to compliment John Grosso and say thank you so much for all the help he has provided to me in getting my car serviced. I’ve had to bring my car in a few times and he is always so pleasant and takes the time to explain every detail of what is being worked on. He keeps me updated once they have diagnosed the problem and let’s me know as soon as the car is ready!
ERIKA D. from Atlantic Hyundai responded on 01/20/2022 07:22 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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Cathylyn G.
Deer Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customerVerified Customer
7
Category: Service
customer service
After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2022
Service Type: Repair
0
Category: Service
Engine replacement
Terrible customer service
ERIKA D. from Atlantic Hyundai responded on 01/09/2022 01:59 PM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you 

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 10:36 AM

THANK YOU MS. GUCKER 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Check in was very easy and it wasn’t a long wait
People were very nice Service was quick.
ERIKA D. from Atlantic Hyundai responded on 12/13/2021 03:56 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Huntington Station, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service visit
Went for an oil change and headlight bulb change. Everything was done. Justin and the rest of the staff were extremely helpful.
ERIKA D. from Atlantic Hyundai responded on 12/05/2021 06:15 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
HJ
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Helen J.
Huntingtn Sta, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Thank you Tim T. and John G., once again for honesty, integrity and exceptional customer service on all of our vehicles.
Customer for life!
ERIKA D. from Atlantic Hyundai responded on 12/05/2021 06:16 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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Chris G.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service as always!
I usually have John Grosso (for many years-this is my 2nd Atlantic Hyundai Sonata) and have always had a great experience! This time, I was assisted by his trainee Justin who did an amazing job! He is definitely following in John’s footsteps.
ERIKA D. from Atlantic Hyundai responded on 12/02/2021 06:54 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Hicksville, NY
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Justin was great as well as the service manager John.
ERIKA D. from Atlantic Hyundai responded on 11/29/2021 03:23 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RM
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Ryan M.
Ronkonkoma, NY
2021 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick
Good service
ERIKA D. from Atlantic Hyundai responded on 11/29/2021 03:20 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
SA
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Sheila A.
Huntington, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Advisors
I had some family illness and did not get to schedule a service appointment. I called and spoke with Jonathan who got me an appointment within a few days. Greatly appreciated.
Was helped by Justin at the service department. A very thorough and helpful person.
ERIKA D. from Atlantic Hyundai responded on 11/27/2021 05:13 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MF
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Mary F.
Amityville, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied customer
Satisfied customer In 2007 I Purchased my first Hyundai vehicle it was a 2007 Azera Limited since then I had purchased another Azera Limited and 2 Sonata’s Limited 2 Elantra’s Limited I’ve always been satisfied with the Hyundai product and the employees that work at Atlantic Hyundai I’d like to give special attention to John Grosso who has been my service advisor since the beginning.
John is very knowledgeable I feel confident that when I bring in a vehicle I’m getting the best service possible John is an asset to the Atlantic Hyundai family. For as long as I have done business thru John Grosso He has never steered me in the wrong direction.
ERIKA D. from Atlantic Hyundai responded on 11/27/2021 05:12 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The best experience
The other day I went for service on my car and the experience I had was one of the best I ever had
ERIKA D. from Atlantic Hyundai responded on 11/27/2021 05:09 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JC
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Jennifer C.
Amityville, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professionalism at its best!!!
The service and experience is always great. The turnaround time was exceptional. Thank you John always.
ERIKA D. from Atlantic Hyundai responded on 11/26/2021 05:53 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
WG
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Wanda G.
Queens, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
It was excellent.
Every appointment I have had has been a pleasing experience. Courteous staff who respect your need and time.
ERIKA D. from Atlantic Hyundai responded on 11/26/2021 05:35 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DB
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Daniel B.
North Babylon, NY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Service is the star at this dealership
Have purchased 3 new cars at Atlantic. Veracruz. Sante Fe, Palisade. Sales experience has always been a thorough and complete nightmare. You really have to want a Hyundai and be able to fight hard to get any competent help. Dishonesty, BS and complete uselessness have dominated every experience. They simply do not know what they are doing. The only saving grace has been a great service advisor who knows his stuff, and takes care of what we needed.
ERIKA D. from Atlantic Hyundai responded on 11/26/2021 05:34 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RD
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Richard D.
Central Islip, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Amazing personal . Great job John
Thank you for great service
ERIKA D. from Atlantic Hyundai responded on 11/23/2021 08:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
EM
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Evelyn M.
Deer Park, NY
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent service... I have been going to Atlantic Hyundai for years now. I have never been taken advantage of . The mechanics are very honest and when I bring my car in for service I never worry , about sloppy work as they take the upmost care of my vehicle.
ERIKA D. from Atlantic Hyundai responded on 11/23/2021 08:09 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JR
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Jeffrey R.
West Babylon, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Superior
Service center personnel was prompt professional and accommodating.
ERIKA D. from Atlantic Hyundai responded on 11/23/2021 08:13 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TH
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Tracey H.
West Babylon, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy and stress free
Never had a bad experience. Courteous and friendly
ERIKA D. from Atlantic Hyundai responded on 11/22/2021 06:46 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
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