Accountable Auto Care Inc is your one stop family owned and operated full service automotive repair shop.Accountable Auto Care Inc is your one stop family owned and operated full service automotive repair shop.
I had a couple of issues that needed to be addressed for my 89 Ford Bronco...leaking transmission and bad idle (idling jumping up and down). I dropped my vehicle off early Monday morning after speaking with the owner (Mark Gurnsey). Received no update all day Monday/Tuesday and Mark finally called me on Wednesday afternoon stating that they could not find a leak with the transmission (What?) and that the egr valve, egr sensor, IACV and connector tested bad and would need to be replaced for roughly $1200. I opted to proceed and Mark stated that they should have it done by the end of the next day (Thursday). They didn't call Thursday/Friday which surprised me since they are closed on the weekend. It was almost 5pm on Monday and still no phone call so I opted to call them. Mark said they were waiting on the egr connector to come in. Mark then called on Wednesday afternoon right before they were closing stating that they wanted to keep the car there as they had made all the repairs and it still was not idling correctly (it had been 10 days at this point). He suggested that it may need a new throttle body and/or have the ecc replaced which would be roughly another $1000. I called them back on Thursday and asked questions and Mark stated that they would be getting the throttle body that was an "exact" fit/OEM so I said I would think it over. I then called on Friday and spoke to someone name Cheryl who was rude and stated that she was "shocked" that Mark even took my Bronco into the shop (another red flag that they did not know what they were doing). Mark then called me back and it turns out he would be ordering the same throttle body that I could get on Amazon which had bad reviews (I felt I had to squeeze the truth out of him). Mark turned very defensive and agitated and had the nerve to state that I have had his loaner vehicle for some time now and that he had other customers that needed it (like I wouldn't rather have my vehicle back). I expressed that I went almost 5 days w/o an update from him and picked up my vehicle at that point on Friday. We had a somewhat cordial conversation and Mark admitted to "dropping the ball" several times. The paperwork did not have a full break down of cost and the price dropped by $75 or so after I asked for a full break down (another red flag). I provided Mark a check for the full amount of $1288.42 which he cashed that weekend. I drove off his lot and it ran terrible...it still was not idling right (up/down) and was idling too high at a stop which was a new issue. Also, it seemed to have a strange new sound coming from the engine compartment when I first started it up. I drove it right back and Mark's mechanic Johnny was still there. We went for a drive and he verified that it was not running correctly and would not accelerate and that Mark did not let him know. It turns out that they drove my vehicle around so much while testing for 12 days that it was almost out of gas which they failed to notice (red flag) so we added gas before heading back and that fixed the new acceleration issue. I noticed that the throttle body cover plate was missing and that the transmission dip stick had not even been fully pushed back into place which are very basic things (red flag). Johnny was able to retrieve the cover. I am left with a vehicle that idles worse than when I brought it to them and now I have a new "exhaust leak" issue that was not there prior to this work. I called Mark on Tuesday and explained this and expected some compassion and compromise but got the exact opposite. He stated that I depressed the gas pedal down all the way when test driving it and blew an exhaust manifold gasket (as if nobody ever presses their gas pedal down all the way) and w/o even looking at the vehicle to verify his claim and isn't willing to fix the idle issue that I paid for. Mark said I was rude and doesn't want my vehicle at his shop but couldn't provide an example when I asked him. He is making up lies and excuses at this point since he doesn't know how to repair my older vehicle.
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