Al's Car Care - Grove


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

341 Reviews

99% Would Recommend
Latest Review 16 days ago
Scott A. on 08/08/2017
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"Tried to Upsell Me"
Al's Car Care told me that the exhaust manifold was cracked on my vehicle, interfering with the O2 sensor, and "making it run rich".
Al's told me "you have to replace the manifold to comply with emissions laws". They quoted me a price of $700 for the manifold, plus another $300 for installation. $1,000 total.

Boise Muffler usually does the same job, including parts and labor for about $350, so I declined Al's overpriced service work.

After ordering the manifold, turns out that the old one had ZERO cracks and ZERO leaks.

Al's mechanic provided me with a written estimate clearly stating that a "cracked manifold" was "allowing the vehicle to run too rich" and verbally told me that he had "looked at the manifold carefully".

All statements from Al's turned out to be false.
I have called Al's four times wanting an explanation or apology. All four times I was told "the manager isn't here right now but he will call you back when he gets in". Turns out that all four times I was promised a call from the manager turned out to be lies too.

I thoroughly believe that Al's tried to sell me work that my vehicle didn't need. I thoroughly believe that Al's knowingly and willfully gave me a false estimate for the purpose of scamming me.
I thoroughly believe that this incident resulted from more than "just an honest mistake".
Service Date: 07/12/2017
Review Created: 08/08/2017 09:37 AM
Keith B. on 08/08/2017
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Keith said this business took care of the problem. They were good all the way around and he did not have any problems with them.
Vehicle: Jeep CJ5
Category: Service
Service Date: 08/03/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Joe B. on 07/31/2017
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Joe said the service from this business was quick and thorough.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 07/26/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Tim B. on 07/22/2017
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Tim said this business does a good job. He is happy with the repair they did for him, but they are expensive.
Vehicle: Mazda MPV
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim L. on 07/19/2017
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Jim said they worked him in and fixed his vehicle which he appreciates.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Benoit L. on 07/19/2017
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Benoit said the business did a good job.
Vehicle: Ford F-150
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Matt H. on 07/17/2017
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Matt said this business was able to work him in even though they were booked. They got the work done quickly and it was reasonably priced.
Vehicle: Mercury Villager
Category: Service
Service Date: 07/13/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Thomas H. on 06/30/2017
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Thomas said the service at this business was good but they could not find the issues with his vehicle. They did not charge him.
Vehicle: Buick Century
Category: Service
Service Date: 06/02/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Edward H. on 06/28/2017
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Edward said the business is quick and his vehicle works well after the service. They performed the service for a reasonable price.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/22/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Benjamin A. on 06/28/2017
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Benjamin said this business is straight to the point, and they are awesome.
Vehicle: Ford Focus
Category: Service
Service Date: 06/02/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Kyle A. on 06/27/2017
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Kyle said this business does great work.
Vehicle: GMC Sierra
Category: Service
Service Date: 06/05/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
George M. on 06/27/2017
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George said he's always happy with the service. This business is the best. Scott is trustworthy, informative and great.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/08/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Lee H. on 06/23/2017
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Spoke with Kristin. She said this business was extremely reliable, helpful, trustworthy, accommodating and excellent all the way around.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 06/21/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Eric J. on 06/20/2017
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"The best of automotive care!"
These guy helped me out when others were ripping me off. They fixed my jeep and did so with expert skill and the only ones on Boise that could do it. So thankful for this auto shop. Will do only go there from now on.
Vehicle: Jeep Wrangler
Service Date: 06/16/2017
Review Created: 06/20/2017 11:57 PM
Karleen S. on 06/06/2017
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Karleen said this business had great customer service. They ran everything by her before they worked on it. They are reasonable, and affordable. They called her beforehand. They did a great job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Nick C. on 06/03/2017
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Nick said he thinks this business was very open and honest. They provided great communication, their service was efficient, and they were helpful.
Vehicle: Nissan Sentra
Category: Service
Service Date: 05/31/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Allen W. on 05/27/2017
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"The Service"
One of the best mechanics wver
Vehicle: Ford Fusion
Service Date: 05/26/2017
Review Created: 05/27/2017 12:10 AM
Nikki A. on 05/26/2017
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Nikki said this business gave her the correct quote. They are super easy to work with and they always do the job right the first time.
Vehicle: Subaru Outback
Category: Service
Service Date: 05/10/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Dan A. on 05/25/2017
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Dan said the staff did a really great job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
James L. on 05/23/2017
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James said this business was very friendly, they had great service and the turnaround time was quick.
Category: Service
Service Date: 05/01/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 341 in total