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Aspen Auto Clinic - Union

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(879 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores
4.0
ReScore Average
74
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Auto Maintenance
Contact
(719) 634-4257

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (US & Canada)
1619 N Union Blvd Colorado Springs, CO 80909

Affiliations

AAA - Approved Auto Repair
ASE
Aspen Auto Clinic - Union's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(879 Reviews)

SW
gravatar
STEPHEN W.
Colorado Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2015
verified customer Verified Customer
Won't go back
The shop put on the wrong muffler that made the vehicle absurdly loud. I am surprised they signed off on this work. Then they didn’t have my vehicle ready on the day we requested. They needed 3 more days. I took it back to have the muffler removed and the appropriate muffler installed. Gave them a week to complete the work. I called three times that week to confirm the pickup date (on a Saturday), to include the day I was to pick it up. An hour before I was scheduled to pick up my vehicle they said the shop was closed and could not get me the vehicle until Monday. Unorganized, not engaged with the mechanics at their offsite shops, do not fully understand the problems of the vehicle, cannot be counted on to have the vehicle in tip top shape and ready on the day the customer requests. I will not go back.
Not Recommended
Mike M. from Aspen Auto Clinic - Union responded on 07/01/2015 09:16 AM

Stephen, I wanted to respond on line after our phone conversation this morning. Again I apologize  for the poor handling of the repair on your vehicle. We did not communicate clearly with the exhaust shop and dropped the ball on getting your vehicle back to you in a timely manner. As you stated there are many good reviews for us on line and all I can ask is that when you do need further repairs to your vehicle that you allow us another opportunity to show you what Aspen Auto Clinics are all about. Thank You for your time on the phone today.
Mike M
Store Manager 
Aspen Auto Clinic
1619 N. Union Blvd

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