Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more
Verified CustomerAndrew,
We apologize that you did not have a great experience on your last visit to Aspen. Our Customer Relations Manager tried to reach you on several occasions and was only able to leave voice messages for you that were not returned for several days.
Our records show that we recommended an additional block test be done on your vehicle to make sure there were no other issues that may be causing the problem in the 6 month since the repairs were made. That additional testing was declined.
The one call that you did make to us that you mention in your review was not not our corporate office but instead to another store location. Our company cares very much that our customers receive excellent service and we have a department that handles any such issues quickly. However, when you finally did return our calls, you were unwilling to speak with us in a professional and business like manner.
Aspen Auto Clinic has a long time reputation of excellence in customer service and although we appreciate your feedback so we can make necessary improvements, we simply cannot work with rudenss to our staff and obscenities being used.
If in the future you would like to discuss this matter professionally, we will be happy to look into the issue for you and honor any warranty. Our warranty is for 3 years/36,000 miles on both parts and labor, however, the warranty is for the parts that we purchase and put into the vehicle by our technicians only.
When you are ready to discuss this with our Customer Relations Manager professionally, he can be reached at 719-445-4206 or at feedback@AspenAutoClinic.com
Regards,
Robbie Kirkland
Marketing/Media/Public Relations
