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Aspen Auto Clinic - Tutt

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)
63

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
6
Total ReScores
4.0
ReScore Average
63
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Car Maintenance, Domestic Auto Repair
Contact
(719) 259-0646

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4055 Tutt Blvd Colorado Springs, CO 80922
Aspen Auto Clinic - Tutt's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)

CS
gravatar
CARLOS S.
Colorado Springs, CO
2006 Ford Econoline
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2013
verified customerVerified Customer
rates to high
To change rotors and disk pads on a ford econoline wagon should not be more difficult to replace than an every day passenger vehicle. To charge an extra $100.00 is too much. I was told by Matt to check around on price comparisons,...I thought I was already at the best repair shop in town; I have another vehicle that I have them take care of and another new 2013 car I was thinking of them doing PM's on, but I've become leary and think they have become one of the ordinary run of the mill repair shops in town.
Not Recommended
Greg B. from Aspen Auto Clinic - Tutt responded on 08/14/2013 10:06 AM

Carlos,

Thank you for the review and the feedback. I apologize my explanation at the counter was not complete enough to justify the 100.00 Heavy Duty and Wheel Hub Labor charges that are needed for your Econoline Wagon. I also apologize for the impression I left you with regarding the price comparison. My intent with that comment was to provide another option for additional research to show the industry as a whole does have additional Heavy Duty combinations especially with a Hub Service needed with this type of application. I agree with the comment you are already at the best shop in town and if we or I specifically left you questioning that I again apologize. If further discussion is needed feel free to call or stop in. We welcome the conversation and would happy to do whatever is needed to restore your faith and trust in our company. That is our upmost priority.

Thank you again for your time,

Matt

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