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Aspen Auto Clinic - Tutt

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)
63

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
6
Total ReScores
4.0
ReScore Average
63
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Car Maintenance, Domestic Auto Repair
Contact
(719) 259-0646
Opening in 34 minutes
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4055 Tutt Blvd Colorado Springs, CO 80922
Aspen Auto Clinic - Tutt's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)

JD
gravatar
JOE D.
Colorado Springs, CO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2014
verified customerVerified Customer
Made things right
After resolving my concerns with Aspen, I'm happy. Can't always get things to go right all the time but they made things right. Matt was a great guy to work with. Will return my Subaru for service.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2014
Careless service
Where to begin? I have been a customer of Aspen Auto Clinic for almost 8 years now. The service has been horrible this past year. I just took my car in to get an oil change using my 5 pack I bought a while back. I upgraded to synthetic oil this time as I have done the previous two oil changes. I was charged the upgrade but my sticker was only put for 3,000 miles which it has normally been 5,000 miles. This lends me to believe they printed the wrong sticker or they used the wrong oil. I looked back at previous receipts and they have been inconsistently charging me different amounts of oil. If they drain it entirely and fill it up again, shouldn't it be the same amount each time? They then told me that I needed a new air filter. I asked if it was really bad and they said yes. So I just had them replace it. The receipt that i got said the air filter was a little dirty but doesn't need to be change right now. Where on earth does this come from? Either my filter wasn't dirty or they just put random stuff under the recommendations. Either way, they are clearly not consistent here. Let's continue... They said they didn't rotate my tires because they needed to be replaced. The receipt said they were at 3/32 but they are clearly not there yet. I even got a second professional opinion and they were more around 8/32. They just said that to get out of doing my free tire rotation that was a part of my oil pack that I bought. I am going in to talk to them face to face today. If things don't get resolved accordingly, I am going to throw away the rest of my oil pack and never come back to Aspen Auto Clinic.

Very pissed customer,
Joe Damewood

P.S. Let's not forget the last time when they held my car overnight without my permission after I clearly stated that I needed my car back the same day.
Not Recommended
Greg B. from Aspen Auto Clinic - Tutt responded on 01/15/2014 09:53 AM

Joe,

Thank you for taking the time from your day to provide us some very valuable feedback regarding our business. I appreciate all of the detail given so that we can identify the areas in need of correction.

As we discussed last night in person, your tenure with Aspen has provided enough of a relationship to better understand how things unraveled like they did. The correction of the sticker, refund for poor communication on the air filter and making right on the rotation of the tires were all things that needed to be done immediately. Thank you again for coming in and letting us stay past closing time to correct these items with you in person.

We here at Aspen strive to create and maintain loyal customer such as yourself and your family. To do that we need to take this information and detail like you provided and make the alterations to keep us true to who we are. Your feedback is invaluable and I welcome any follow up or needed improvements to maintain this ongoing relationship.

Thank you and please do not be a stranger.

Sincerely,
Matt

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