Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more
Verified CustomerKaren,
Thank you for taking some time to provide us feedback. We also thank you for giving us a try with our low priced oil change and free brake inspection.
Looking at the detail of your concern and the result from the technician I can see where there may be some differences between us and "the other place". At Aspen we have a large; 3 year, 36000 mile warranty on parts AND labor. We condemned the rotors on your vehicle due to the pulsation / warp that was identified. To sustain this large warranty we recommended the replacement of the rotors and an Original Equipment Formula brake pad. These parts do fetch a higher price but like most things; you get what you pay for.
I am glad to hear you were able to get the work done at a facility you were comfortable with. In this industry there are different standard that certain companies operate under. We have found the standards we have at Aspen serve our customers well for a longer period of time. If we failed to convey that I apologize but hope this sheds some light on why we do / charge what we do.
If there is every another opportunity for us to serve you again in the future please do not hesitate to ask. We want to become your full time repair facility for all of your automotive needs.
Sincerely,
Matt
