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Aspen Auto Clinic - Tutt

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)
63

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
6
Total ReScores
4.0
ReScore Average
63
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Car Maintenance, Domestic Auto Repair
Contact
(719) 259-0646

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4055 Tutt Blvd Colorado Springs, CO 80922
Aspen Auto Clinic - Tutt's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)

KW
gravatar
KAREN W.
Colorado Springs, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2014
verified customerVerified Customer
Overpriced Brakes and Rotors
People here were friendly and got my car in right away for an oil change. I could tell that my brakes needed work so I asked them to check. They offer a free inspection and said I needed rotors and brake pads in both the front and the back. The price they quoted me was almost $300 higher than another place. I have always had good service at the "other place" but it is a further drive for me so I thought I would try Aspen. For the price difference I will stick with the other place.
Not Recommended
Greg B. from Aspen Auto Clinic - Tutt responded on 10/07/2014 05:45 AM

Karen,

Thank you for taking some time to provide us feedback. We also thank you for giving us a try with our low priced oil change and free brake inspection.

Looking at the detail of your concern and the result from the technician I can see where there may be some differences between us and "the other place". At Aspen we have a large; 3 year, 36000 mile warranty on parts AND labor. We condemned the rotors on your vehicle due to the pulsation / warp that was identified. To sustain this large warranty we recommended the replacement of the rotors and an Original Equipment Formula brake pad. These parts do fetch a higher price but like most things; you get what you pay for.

I am glad to hear you were able to get the work done at a facility you were comfortable with. In this industry there are different standard that certain companies operate under. We have found the standards we have at Aspen serve our customers well for a longer period of time. If we failed to convey that I apologize but hope this sheds some light on why we do / charge what we do.

If there is every another opportunity for us to serve you again in the future please do not hesitate to ask. We want to become your full time repair facility for all of your automotive needs.

Sincerely,
Matt

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