Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more
Verified CustomerStephanie,
Thank you for your loyalty to our company for 3 years with multiple vehicles. We also appreciate you taking some time to give the details on your visit with Aspen and the other facilities where you went afterwards.
In reviewing your post there are a few areas I know our company policy can bridge some of the concern. First I am curious if anyone at Aspen showed your or offered to show you the concerns with the leaking? Here at Aspen we have a company policy that if we recommend a repair we are to look at it first hand and make that same offer to our customers. This eliminates the gray area that often comes with the automotive industry. If you see what we see then there is no denying the validity.
The other concern mentioned is the pricing. Here at Aspen we have a standard for our repairs that need to support a 3 year, 36,000 mile warranty on parts AND labor. The vast majority of our competition do not have these standards to include the dealership (12 month, 12,000 mile). This at times can cause us to be higher priced . However we still need to remain competitive. If we were that far off from your other estimates we welcome an opportunity to utilize coupons and our company pricing guarantee to ensure your are getting the highest value for auto repair.
I thank you for your kind words regarding our environment and staff. I hope some of the above enlightens you regarding our policies and if there is another chance for us to earn your trust in the future, please see me personally.
Thank you again,
Matt
Store Manager
