Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more
I took my Audi to them twice trusting that I was in good hands. WRONG.
I had a bad feeling each time I visited the Tutt location but was reassured the mechanics were “certified master technicians” most importantly by the manager, Rich. He was unresponsive to my requests for reimbursement as they charged me more than $1600 to replace both front wheel bearings. They advised they couldn’t tell which one was bad and insisted I replace both since they had to take everything apart to get to the wheel bearing itself. Not even 10 months later the passenger side front wheel bearing began to fail so I took it back to Aspen Auto Care and they gave me a quote for upwards of $3000 to replace the wheel bearing again stating the axles going bad were making the wheel bearing fail.
Upon revisiting the store, They advised they only changed one wheel bearing and I had to show them the invoice I paid back in November of 2021 proving they replaced both.
I was told several times that they would use a parts warranty to replace the wheel bearing but they “really don’t feel like replacing it” if the axles are going bad. They sent me on my way in an UNSAFE vehicle REFUSING to replace it using a part warranty that would have been no cost for them aside from labor (a small cost to ensure the safety of a customer) advising the wheel could potentially lock at any time and be extremely unsafe.
I asked them to only replace the wheel bearing using the parts warranty and I would let Audi handle the axles, they refused and the manager advised he will not replace the faulty wheel bearing without replacing the axles and everything in between at an outrageous price using generic parts. I felt truly backed into a corner!
My car has only seen the Audi dealership service department fully inspected each visit. Specifically addressed was the entire tire/wheel system and everything was perfect a month prior to this incident. I felt ganged up on and extremely manipulated as I waited for two hours for them to figure out the wheel bearing was again the issue. Feeling very uncomfortable and gathering as much information as possible they convinced me the axles needed to be replaced or they WOULD NOT replace the failing wheel bearing. I stated I needed a second opinion and the manager advised that if Audi or anyone else touched the vehicle that they would NOT help me any further.
To say the feeling I had in my gut was sickening is putting it lightly. I took the car to Audi anyway and paid the extra $800 for them to fully inspect the entire front end providing video, pictures and make the repair (they gave me the faulty wheel bearing as well)! All in all I spent $1200 to again only replace the wheel bearing that Aspen Auto Care supposedly replaced.
I took the information, complaint and requested Aspen Auto Care reimburse me for the lesser charge that an Audi dealership charged me to do the same work that should have been done correctly the first time.
Rich was very rude and he fought me to the very ends in order to avoid reimbursement.
I requested specific information on the part Aspen Auto Care installed and they refused to provide it to me.
This incident made me feel extremely uncomfortable knowing this organization claims to be focused on our greater community and taking care of its residents but I cannot imagine how many people have gone through this after paying thousands of their hard earned dollars to this unethical company and their absolute disregard in handling their customers needs with actual integrity.
** Update** Audi keeping a close eye the wheel bearings they replaced are fully intact and operational as they should be.
Take your vehicle to the specialists it’s much cheaper and a lot more comforting. Needless to say also extremely accommodating with loaner cars, integrity (well for the most part) and accountability.
These people are a complete rip off and it’s very sad, especially in an industry where our complete trust and the safety of our families and friends is not taken seriously on the account of making a few extra bucks.
After this experience and speaking with other victims of this business it appears this company already has an extremely bad reputation and is known for this type of behavior.