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Aspen Auto Clinic - Tutt

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)
63
Write a Review

Score Details

5 stars
72%
4 stars
16%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
6
Total ReScores™
4.0
ReScore™ Average
63
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Car Maintenance, Domestic Auto Repair
Contact
(719) 259-0646
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4055 Tutt Blvd Colorado Springs, CO 80922
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Aspen Auto Clinic - Tutt's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,565 Reviews)
Write a Review
Recent Reviews
JD
gravatar
JUSTIN D.
Colorado Springs, CO
2003 Subaru Outback
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2015
verified customerVerified Customer
They recieved payment from my insurance, and just sat on my car for over 2 weeks.
Following a minor accident, my car was dropped off by my insurance company to be repaired. Aspen performed an estimate and it was submitted to the adjuster where upon my insurance company issued Aspen payment. I was contacted by Aspen and informed that the payment was received. After that, I received no further communications. at the 3 week mark after when I initially dropped off the car, I called in to check the status, and the clerk was unable to find anything on my car. At this time, I contacted my insurance, and set them to work on figuring out what had happened. I was contacted back by my insurance and told that no work had been performed on my car, and that I needed to call Aspen myself for a complete explanation. At that time I called back and was told that the reason my car had not been worked on was because no one had told them what they were suppose to do. I don't understand; they performed the quote, told my insurance the cost of repairs, were issued payment, and they don't know what to do? I was never called, I was never contacted, complete break down in communication. At the 3 week mark my rental car was going to be revoked and I was in danger of ending up with no transportation of any kind. All I received were excuses and the assertion that it was not their fault the work wasn't done. It was my mistake to bring the car to a repair facility that was not in my insurance company's network, a mistake that I will not make again. I had my car moved from Aspen to a preferred repair facility used by my insurance.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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