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Auffenberg Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
172
Total ReScores
4.9
ReScore Average
83
Net Promoter Score ®

Business Details

About

Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 622-9001

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1300 Central Park Drive O'Fallon, IL 62269
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)

AM
gravatar
ALBIN M.
Collinsville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2023
0
Category: Service
Service
August 2023, after waiting for over 2 months for my Oil Change & Tire Rotation appointment I took my 2015 Elantra GT in for service. I was told that I was to receive a free rental car because the service may require an overnight stay at the Service Dept. But to receive this ‘Free’ rental car, I was required to sign a document that pre-approved charges up to $500.00 which are identified as:
1. If the rental car is returned with trash within, there can be up to a $250.00 cleanup fee.
2. Animals are not permitted in the car, otherwise there can also be a $250.00 cleanup fee
As I am a 83 year old retiree, I have a pet Pocket Beagle that I take to the Park twice a day and he does shed. And since they wanted me to pre-sign that document, I told the Service Dept that I was not going to sign that document, plus I already have paid $1500.00 for their 10 year Priority Club Premium Warranty Plan which is valid to January 28, 2025.
The Service Manager repeatedly said: “If you don’t sign the form, WE WILLNOT SERVIC YOUR CAR.”. so I retrieved my automobile’s FOB and drove to an Automobile Service in Collinsville and paid $50.00 for Oil Change and $30.00 for tire rotation.
I have spoken to BBB and am pursuing other options.
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