Auto Body of Tyson's Corner

Tram said they followed through with her and they kept her in the loop. They did everything well and they were helpful. She said she had to wait an extra day for her vehicle because they had to order an extra part.

Heath said the work was excellent. He was kept informed and everybody was very professional.

Spoke with Dennis' wife. She said they were very nice and helpful and she really appreciates that her vehicle was ready on time.

Chi said this business's customer feedback is very important. He stated the cost of the repair was higher than the initial estimate. Chi explained one example was when he was told it would cost $300 to repair the bumper, but it cost $600 because they had to install a new bumper. The final cost being higher than the initial estimate was okay, because of the quality of the service he received. Chi mentioned this business does a much better job at painting, than the Acura dealership he takes his Acura to. This business did an excellent job, and the personnel were very good.

Spoke with Michael. He said the vehicle was ready about 8 days late because of parts and shipping issues. He said the personnel were not very clear when communicating why the work was taking so long to be completed. He said he felt they had a lot of work to do and a very busy schedule. He would not recommend this business because it is difficult to get to their location, the waiting area was in very poor condition, and the personnel did not explain the repairs to him when he asked them for information. They told him the people who worked on his vehicle were not available. He said he really liked the email updates. The technician did a great job updating the records about the repair process.