99% Would Recommend
Latest Review 7 days ago
ROBERT B. on 07/21/2017
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"No BS"
As ALWAYS Great service !!
Vehicle: Ford Explorer
Service Date: 07/18/2017
Review Created: 07/21/2017 04:00 AM
Marquis H. on 07/19/2017
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Marquis said this business has good customer service and great communication. He said they overlooked his vehicle and gave him good input on it.
Vehicle: GMC Yukon
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Heather H. on 07/19/2017
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Heather said this business is friendly and they asked her before they did the service. They gave her some quotes for services that will need to be performed in the future.
Vehicle: Honda Civic
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Don B. on 07/18/2017
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Don said this business treated him well.
Vehicle: Pontiac G6
Category: Service
Service Date: 06/27/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Linda H. on 07/18/2017
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Linda said she was pleased with the good service and enjoyed this business helping figure out what was wrong with the vehicle.
Vehicle: Subaru Outback
Category: Service
Service Date: 06/28/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Dunjie L. on 07/17/2017
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Dunjie said they are friendly at the business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Joshua B. on 07/15/2017
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Joshua said this business provided great service.
Vehicle: Chevrolet Sonic
Category: Service
Service Date: 07/01/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
David Z. on 07/14/2017
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David said he had an issue with a tire. The technicians got him in right away and fixed it. He was out within 20 minutes. Everyone was polite.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/12/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
GINA E. on 07/12/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"John Knight"
If I have a choice I would like ONLY John to service my 3 vehicles. Not very comfortable/happy with the other Auto Excel employees work/customer service. Work done by them has not been to my satisfaction. Last 3 services are what I'm basing my overall rating above. Prior when John did my service I was very pleased with work and customer service. Those 4 appointments would be rated a 5. Only would tell friend if John was the mechanic working on vehicle.
Vehicle: Mercury Sable
Service Date: 07/11/2017
Review Created: 07/12/2017 04:59 AM
Lance J. at Auto Excel responded on 07/26/2017

Dear Gina,

Thank you for stopping by the repair shop last week to discuss your concerns.  We are glad that we had the opurtunity to better explain how our shop functions with John being more in a supervisory role.  Please know that you can always expect the same great service even if John is over seeing the work being performed.  I hope you left our meeting feeling as optimistic as John and I did that we can and will continue to meet your expextations!

Sincerly,

Lance Johnson
Owner 

Lisa H. on 07/11/2017
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Lisa said this business is excellent. She had a problem before work and they got her right in. Her vehicle was fixed. She suggested they keep up the great job.
Vehicle: Buick Lucerne
Category: Service
Service Date: 07/10/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
ALAN S. on 06/18/2017
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"reliable, friendly ,knowledgeable, honest"
excellent place to do business !!!!!!!
Vehicle: Ford Pickup
Service Date: 06/16/2017
Review Created: 06/18/2017 12:08 PM
Craig W. on 06/15/2017
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"Great People!!!"
Wouldn't go anywhere else!!!
Vehicle: Mercedes-Benz C240
Service Date: 06/13/2017
Review Created: 06/15/2017 06:37 AM
SONDRA R. on 06/13/2017
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"Fast friendly service great prices "
Always get me in the same day or the very next day when I call.
Vehicle: Buick Century
Service Date: 06/09/2017
Review Created: 06/13/2017 06:01 AM
Mike R. on 06/13/2017
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Mike said this business did good job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 06/12/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Diane C. on 06/12/2017
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Diane said this business is always good and has gone there numerous times with no problems. Lance was fantastic and John was excellent with the service they provided.
Vehicle: Dodge Challenger
Category: Service
Service Date: 06/10/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Wilma H. on 06/09/2017
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Wilma said she likes the people at this business.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 06/08/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Micheal S. on 06/07/2017
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Micheal said this business was close and they gave him a good quote. They fixed the problem in a timely manner.
Vehicle: Buick Regal
Category: Service
Service Date: 05/30/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
RODGER K. on 06/04/2017
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"Good job "
The crew did a good job with my repairs. Thanks
Vehicle: Jeep Liberty
Service Date: 06/03/2017
Review Created: 06/04/2017 07:55 AM
John W. on 06/03/2017
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John said the service was good.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/01/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Gary F. on 06/02/2017
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Gary said the business is great.
Vehicle: Kia Sorento
Category: Service
Service Date: 06/01/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
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