ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 17 days ago
WILLIE H. on 07/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"240sx nessan "
Service was ok .but it took too long to get my car back.
Vehicle: Nissan 240SX
Service Date: 07/28/2017
Review Created: 07/31/2017 06:06 AM
Cliff R. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cliff said the business did what they said they would do.
Vehicle: BMW 325i
Category: Service
Service Date: 07/10/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Lara A. on 07/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Lara said the service was really good. The employees were good with giving price quotes and calling before doing any repairs.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/18/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said he will recommend this business for service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 07/18/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie T. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephanie said they did a great job.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Heidi W. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Heidi said this business was fantastic, they provided quality work and had good communication.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/02/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
JAQUE L. on 07/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always"
I left my vintage Land Cruiser for some extensive refurbishment. Kevin took good care of it as always. I'm glad to have found this great shop that I can count on to still know how to work on a car with a carburetor and a manual choke.
Vehicle: Toyota Land Cruiser
Service Date: 07/12/2017
Review Created: 07/15/2017 08:33 AM
ALEXANDRA H. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change maintenance"
I made my appointment, dropped the car off, you changed the oil and fixed a couple of other little problems for under $40. It's purring along. You guys are great.
Vehicle: Subaru Outback
Service Date: 07/06/2017
Review Created: 07/11/2017 02:25 PM
JAY B. on 07/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service ever!"
We have been going to Kevin for several years now and have never been disappointed. We will continue to go there.
Vehicle: Cadillac Escalade
Service Date: 06/30/2017
Review Created: 07/01/2017 08:37 AM
David M. on 06/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said he would recommend this business for service.
Vehicle: GMC Sonoma
Category: Service
Service Date: 06/06/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Camille K. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Camille said she had a good experience with the business. They were able to get her vehicle in quickly and they did not overcharge her.
Vehicle: Subaru Legacy
Category: Service
Service Date: 06/13/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Diamond F. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Diamond said she had a good experience with this business. They specialize in Asian and European types of vehicles as well. Everyone there knows what they are doing
Vehicle: Honda Fit
Category: Service
Service Date: 06/24/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Gabe S. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gabe said the business does a great job.
Vehicle: Honda Fit
Category: Service
Service Date: 06/20/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Nathan G. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nathan said they were awesome. Their customer skills and knowledge is amazing. He said Blaine was the best.
Vehicle: Toyota Previa
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Paige A. on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Paige said this business did a really good job and she appreciated their service. It took longer than she had expected.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/09/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Gina M. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gina said Kevin went above and beyond. This business did a great job.
Vehicle: Jeep Liberty
Category: Service
Service Date: 06/19/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Kevin B. on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kevin said it was a very good experience. Kevin is a great guy and they did really good work.
Vehicle: Nissan Frontier
Category: Service
Service Date: 06/07/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Catie B. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Catie said they did a good job and she appreciates what they did.
Vehicle: Acura RSX
Category: Service
Service Date: 06/21/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Katelynn G. ReScore Review on 06/26/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Katelynn said the business had to replace refurbished parts.
Vehicle: Honda Element
Category: Service
Service Date: 05/09/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Katelynn said the second time she went to this business, they did not fix her vehicle in a timely manner.
Vehicle: Honda Element
Category: Service
Service Date: 05/09/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Kevin W. at Auto Surgeon responded on 06/21/2017

Katelyn. We at the Auto Surgeon appreciate your business  and your patience. It doesn't  happen very often, but on occasions we do find that new parts are defective. That is what happened in this instance. Thank you for returning to us and allowing us to remove the defective part and install a known good replacement part. We look forward to further assisting you in the future.  

The Auto Surgeon Team 

Mary H. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said she was extremely pleased with the service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/15/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
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