Automotive Instincts


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1100 Reviews

100% Would Recommend
Latest Review 4 days ago
Kirill K. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kirill said he is satisfied with the service at the business.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/16/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Pam M. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pam said that they were very good. The price was right and it was close. They were recommended by Triple A and it worked out all the way around.
Vehicle: Toyota Prius
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elizabeth said the customer service was good. The turnaround time was good and her vehicle is working. She would definitely return to them.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
HELEN F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Service as Usual!!! "
I took my car in for an oil change and my car also needed front brakes. As usual the service I received at Automotive Instincts was exceptional. They always make it a pleasure to take my car there and I know my car is being taken care of by the right people.
Vehicle: Honda CR-V
Service Date: 09/20/2017
Review Created: 09/21/2017 12:48 AM
Steve S. at Automotive Instincts responded on 09/21/2017

Thank you Helen. We appreciate your trust in us!


All the best,

Steve 

Owner  818-349-5900
MICHAEL G. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service "
Once again, Automotive Instincts provided me with exact diagnosis on what my brakes needed and my brakes were perfect after the service. Their assessments are always precise. Their customer service is an A grade on every visit.
Vehicle: Honda Accord Cpe
Service Date: 09/19/2017
Review Created: 09/20/2017 08:26 PM
Steve S. at Automotive Instincts responded on 09/21/2017

Thank you Michael! You're the BEST! 

Steve

O
wner  818-349-5900
MARK S. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Long time customer"
I've been going to Steve's Independent/Automotive Instincts since I was in college 40 years ago. Steve and Al have always been honest and do great work for a good price. They're experts!
Vehicle: Honda Accord Cpe
Service Date: 09/14/2017
Review Created: 09/18/2017 06:09 AM
Steve S. at Automotive Instincts responded on 09/18/2017

Thanks for the GREAT review and making me feel old at the same time! lol
It's been our pleasure to take care of your cars for so many years!

All the Best,

Steve 


Owner  818-349-5900
KARL B. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great business "
Honest and trustworthy
Vehicle: Lexus RX 350
Service Date: 09/14/2017
Review Created: 09/17/2017 10:35 AM
Steve S. at Automotive Instincts responded on 09/18/2017

Thanks so much for the great review  & kind words Karl! I really appreciate all the years you have been coming to my shop! If I say how many we will both feel old!

Thanks again,

Steve
Owner  818-349-5900

NANCY S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Always excellent and expeditious service
Vehicle: Acura TL
Service Date: 09/11/2017
Review Created: 09/12/2017 08:40 PM
Steve S. at Automotive Instincts responded on 09/18/2017

Thank you so much Nancy! 

All the Best,

Steve 

Owner  818-349-5900
MAUREEN F. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt & very courteous service."
Close location & I'm always notified when my car is due for service.They treat their customers with the utmost courtesy & make you feel very important when you bring your car in. I recommend them very highly.
Vehicle: Lexus GS 350
Service Date: 09/07/2017
Review Created: 09/09/2017 04:51 PM
Steve S. at Automotive Instincts responded on 09/18/2017

Wow! Thank you so much Maureen! Reviews like yours is why I love what we do here.

You're the Best.
 

Steve Summers

Owner  818-349-5900
NANCY S. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always thoughtful"
So I went in for an oil change and like the excellent service they give, advised me I had a nail in my one tire and one of my other tires had a bulge. Suggested I take it into where I purchased the tires because I might have road havard insurance. If not they would also help me with resolving the problem. So grateful they noticed the problems, I was able to get both tires fixed before I got stuck some where.
Vehicle: Toyota Avalon
Service Date: 09/07/2017
Review Created: 09/07/2017 08:28 PM
Steve S. at Automotive Instincts responded on 09/18/2017

Thank you Nancy! Your trust in us is much appreciated!

All the Best,

Steve 

Owner  818-349-5900
MEG M. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Needed Repair - Done Well!"
As usual, I have a well-running car after a wee "fix-up." The mechanics there are THE BEST & you can count on Al & Edwin [at the counter] to make the stay enjoyable. Thankx, again, for Great Service!
Vehicle: Subaru Legacy
Service Date: 09/06/2017
Review Created: 09/07/2017 03:49 PM
Steve S. at Automotive Instincts responded on 09/18/2017

Thanks Meg! You are to kind!!!


All the Best,
Steve


Owner  818-349-5900
PAUL/JAN W. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best."
Great service. Knowledgeable staff.
Vehicle: Honda Accord Sdn
Service Date: 09/05/2017
Review Created: 09/07/2017 10:52 AM
Steve S. at Automotive Instincts responded on 09/18/2017

Thanks as always Paul! You're simply the BEST!



Take care,

Steve


Owner  818-349-5900
JOSEPH M. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff"
Knows what to do
Vehicle: Hyundai Tucson
Service Date: 08/31/2017
Review Created: 09/02/2017 09:14 AM
Steve S. at Automotive Instincts responded on 09/18/2017

Thanks so much Joe! Always a pleasure to see you!


All the Best,
Steve

Owner  818-349-5900
TAM W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rear brakes examined and installed."
Reliable, dependable and honest work performed.
Vehicle: Acura 3.2TL
Service Date: 08/30/2017
Review Created: 09/01/2017 06:18 PM
Steve S. at Automotive Instincts responded on 09/18/2017

Hi Tam,

Thank you so much! It has been my pleasure to take care of your family's cars for so many years!

All the Best,
Steve

Owner  818-349-5900

JUDY W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A GREAT place to get your vehicle repaired by honest and reputable people. "
I have taking my vehicles to Steve's and now AI for over the past 29 years, they have always done a great job, and if you have a problem they fix it for you. My family members and some friends of mine also go there by my recommendation. I feel comfortable after my car is worked on that it's done properly and they don't try and sell you something you don't need. . My boyfriend has them work on his car and he resides in Sacramento. And he likes the work that they do, plus being a AAA member you get 10% off your bill. Thanks to everyone at the shop. Thanks Al for putting up with me...
Vehicle: Honda Accord Sdn
Service Date: 08/28/2017
Review Created: 09/01/2017 08:54 AM
Steve S. at Automotive Instincts responded on 09/01/2017

Hi Judy,
Thank you so much! It's been so many years and it's always a pleasure to take care of you and your cars. I hope we have another 30 years to go!!

All the Best,
Steve


Owner  818-349-5900
Michelle P. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Maria. She said she was very pleased with their service. The personal service was excellent.
Vehicle: Nissan Altima
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Steve S. at Automotive Instincts responded on 09/01/2017

Thanks Michelle!



All the best,

Steve Summers

Owner  818-349-5900
SANDI A. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Always a positive experience
Vehicle: Honda CR-V
Service Date: 08/22/2017
Review Created: 08/25/2017 01:09 PM
Steve S. at Automotive Instincts responded on 09/01/2017

Thank you Sandi! Really appreciate the GReat review!


All the Best,
Steve Summers


Owner  818-349-5900
CAROLE A. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Their helpfulness, honesty, humanity."
no other place to take your care...
Vehicle: Honda Civic Cpe
Service Date: 08/23/2017
Review Created: 08/25/2017 07:36 AM
Steve S. at Automotive Instincts responded on 09/01/2017

Thank you Carole, I'll make sure Al, Edwin and the rest of my staff see this! Really appericate the high praise!

All the Best,

Steve Summers

Owner  818-349-5900
DON M. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great staff and service.
Vehicle: Acura TSX
Service Date: 08/23/2017
Review Created: 08/24/2017 08:24 PM
Steve S. at Automotive Instincts responded on 09/01/2017

Thank you so much Don!


All the Best,
Steve


Owner  818-349-5900
MIKE A. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always fair and square"
I brought my cars here for years and the service has always been fair and courteous.
Vehicle: Acura 2.2CL
Service Date: 08/23/2017
Review Created: 08/24/2017 07:36 AM
Displaying Review 1 - 20 of 1100 in total