Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1389 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


BT
BUD T.
Kagel Canyon, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Excellent! Excellent! Excellent!
Excellent service! Friendly and professional. I'm 55 and this is the best automotive service place I have ever used. They never try to convince you that maybe you need this replaced or that, unlike other mechanics, when you are just going in for an oil change. I will use them on every vehicle I own for as long as they are in business.

BG
BRUCE G.
Northridge, CA
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
The staff's willingness to help solve your car problems.
For the past several years Automotive Instincts has been a reliable place for servicing my car. Last week I had a problem with my transmission and excessive use of oil. I brought my car in for service without an appointment and they serviced my car. The staff is always friendly, understanding and very helpful. I believe they are very trustworthy and have always found their charges to be fair. If you use their services I am certain that you will be thoroughly pleased.
Steve S. from Automotive Instincts responded on 01/10/2019

Thank you so much Bruce! We really appreciate the Great review!

All the Best,
Steve


Owner  818-349-5900

CA
CORRIE A.
North Hills, CA
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Great place. Recommend highly!
Trust these guys! Great service. Great price.
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you so much Corrie! We really appreciate the high marks!

All the Best,

Steve Summers

Owner  818-349-5900

JN
JOE N.
Canoga Park, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Oil Change
This particular was for a simple oil change.
Appointment was for 8 a.m. was out by 8:50 a.m.
As usual, professional & friendly.
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you so much Joe!

All the Best,

Steve
Owner  818-349-5900

MM
MEG M.
Sherman Oaks, CA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Oiled & Ready for 2019
Great service, as usual, along w/a massive tumbleweed crossing Lindley to add entertainment whilst I waited. Always know I'll get the repairs I need in a positive atmosphere. Absolutely The BEST. Cheers
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you so much Meg! Always our a pleasure.

All the Best,

Steve
Owner  818-349-5900

MP
MIKE P.
Mission Hills, CA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Thanks!
Thank you for keeping all our cars running well. Always a pleasure to visit as well!
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you Mike!!

All the Best,

Steve

Owner  818-349-5900

Verified Customer
Northridge, CA
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Excellent service
Needed a service per my computer in my car and the mileage. Called the dealer and they said it needs a minor service for about $400. Called Al and he said bring it in to look at it. It needed only a oil change so I saved $350. Honest people.
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you so much for the great review!

All the Best,

Steve Summers

Owner  818-349-5900

ML
Merrilyn L.
Reseda, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Merrilyn said she has been dealing with this business for 25 years now. When she called the facility and let them know she was on her way, there was no long wait time and she wasn't sitting there waiting, they are courteous and do good work.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 01/05/2019

Thank you so much Merrilyn!

Steve Summers

Owner  818-349-5900

EJ
ERIC J.
Northridge, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Routine Maintenance
We appreciate the reminders we get to keep our SUV on track with its maintenance. The service advisers and technicians treat our car as if it were their own.
Steve S. from Automotive Instincts responded on 12/17/2018

Thank You Eric for the Great review! We really appreciate your kind words!

All the Best,

Steve Summers

Owner  818-349-5900

DU
DENNIS U.
Granada Hills, CA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Recent service at Automotive Instincts
Outstanding service
Steve S. from Automotive Instincts responded on 12/17/2018

Thank you so much Dennis! Always our pleasure!

All the Best,

Steve

Owner  818-349-5900

JW
JEFF W.
Valencia, CA
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Great service and great people
I have been working with them for years and have referred others to them for service
Steve S. from Automotive Instincts responded on 12/17/2018

Thank you so much Jeff! We really appreciate the great review and referring your friends and family!

All the Best,
              Steve


Owner  818-349-5900

VS
Victor S.
Panorama City, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Victor said he receives good service, and the staff fixed the vehicle the right way.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 12/17/2018

Thank you so much Victor!

Steve Summers

Owner  818-349-5900

KB
KARL B.
Encino, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Honest and Trustworthy
Automotive Instincts is a place you can trust to be fair and honest with all your repairs. I have been taking my cars here for over 20 years and have always been taking care of.
Steve S. from Automotive Instincts responded on 12/11/2018

Hi Karl, Thanks so much for all the years and trusting us to take care of all your cars. It means a lot to us!

All the Best,

Steve

Owner  818-349-5900

RL
ROB L.
Sylmar, CA
Honda
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great people, great service
Automotive Instincts is why I only have a Honda and Toyota!
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you guy's so much! You're just the Best!

All the Best,

Steve

Owner  818-349-5900

PT
PETE T.
Los Angeles, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
The best shop
They are very professional and prompt with their repairs. The charge a fair price.
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you so much Pete! Those are true words we try very hard to live up to. We really appreciate the 5 star review.

 All the Best,

Steve Summers

Owner  818-349-5900

DS
DOUG S.
North Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Service
Every thing is done extremely well.
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you so much Doug! We really appreciate the great review.

All the Best,

Steve Summers

Owner  818-349-5900

VD
VINCENT D.
Newport Beach, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Honest & Excellent
Honest and Friendly Staff. Excellent Customer Service. Detailed Explanations.
Steve S. from Automotive Instincts responded on 12/11/2018

Hi Vincent, Thank you so much for the great review! It's make my day to see reviews like this!

All the Best,

Steve Summers

Owner  818-349-5900

MF
MICHELE F.
Granada Hills, CA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Awesome
Always great service!
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you so much Michele! We really appreciate your kind words!

All the Best,
Steve Summers


Owner  818-349-5900

CS
CHI S.
Los Angeles, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Honest service!!
Friendly service
Honest!!
Accommodating
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you so much for the excellent review! We appreciate your kind words.

All the Best,

Steve Summers

Owner  818-349-5900

SF
Steve F.
Granada Hills, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Steve said he's always happy with what the staff do for him.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 12/11/2018

Thank you Steve!

Steve Summers

Owner  818-349-5900

Displaying Review 1 - 20 of 1389 in total