Automotive Instincts

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818-349-5900
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Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1269 Reviews

5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
Latest Review 1 day ago

Reviews

SG
STEVE G.
Northridge, CA
Toyota Prius
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05/25/2018
Great service - as usual
I used to go to AI in Woodland Hills, but we moved a couple of years ago to Porter Ranch, so I now use the Northridge location. Same great service carried over. Special kudos to Edwin and Al. Thank you...
Recommended
AS
Alex S.
Northridge, CA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Alex said the staff provided good customer service. They were very friendly and his vehicle is running well now.
Recommended
This review was collected via phone interview by Customer Research Inc.
CG
Charles G.
Van Nuys, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Charles said the business did a good job at a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you so much Charles!

Steve Summers

Owner  818-349-5900
MA
MIKE A.
Winnetka, CA
Acura 2.2CL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Always a pleasure
In actuality I cannot say that it is always a pleasure to spend money, but it is always a pleasure when you spend it trusting you are paying for honest, reliable service.
This last visit was no exception. My A/C works now with a true blast of cold air that, hopefully, I will enjoy all summer long.
See you again in a month for regularly scheduled service.
Recommended
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you as always Mike! Cheers to your AC blowing ICE cold all summer long!

All the Best,

Steve

Owner  818-349-5900
MC
MARY C.
Simi Valley, CA
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
On time
This crew is remarkable. I bring my car in, they ask many questions about what kind of service you need, they check the computer to make sure (if you a returning customer) you are getting the correct service for your vehicle. They give you an estimated time it will be done. Unless they find something else; they are on time. I like that they will not just do the work. They call you and explain the problem to you so you understand the ramifications if it is not done now, or they will let you know it will soon need to be done. Great guys! Great service!
Recommended
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you so much Mary! You have always been a pleasure to deal with. People like you make this world a better place!

All the Best,
  Steve


Owner  818-349-5900
AL
Allen L.
Valley Village, CA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Allen said he has always been very satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you so much Allen!

Steve Summers

Owner  818-349-5900
LR
Larry R.
Encino, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Larry said he trusted the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you Larry!

Steve Summers

Owner  818-349-5900
MY
Matthew Y.
Northridge, CA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Matthew said the business's service is quick, reliable and great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you Matthew!

Steve Summers

Owner  818-349-5900
WS
Wade S.
Northridge, CA
INFINITI M35
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Wade said the employees were honest, communicative, fast, and efficient. They are good mechanics and they are really great to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/18/2018

Thank you so much Wade!

Steve Summers

Owner  818-349-5900
JC
JENNIFER C.
Burbank, CA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Competent, friendly, and honest service as always
Was able to get my car in on a moments notice for oil change and brake check. Edwin and Al went above and beyond to provide the courteous and professional customer service i have come to expect at AI. I drive 15 miles out of my way to have my honda serviced there and it is well worth the distance.
Recommended
Steve S. from Automotive Instincts responded on 05/11/2018

Thank you Jennifer. I'll make sure Al & Edwin see this! It made my day, I'm sure it will make theirs too!

All the Best,

Steve

Owner  818-349-5900
KM
Kevin M.
Chatsworth, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Kevin said even though he didn't made an appointment this facility was able to get him in and take care of business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/11/2018

Thank you Kevin!


All the Best,

Steve Summers

Owner  818-349-5900
BM
BRIDGET M.
Granada Hills, CA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Excellent service - as always!! Professional staff and excellent care and maintenance of my Honda. I recommend them to all my friends.
See above. This is the only place I will have my car serviced. They kept my dear old Accord running perfectly for over 240,000 moles👌!!
Recommended
Steve S. from Automotive Instincts responded on 05/11/2018

Thank you so much Bridget! I just can't say THANK YOU enough for your kind words, It means a lot to me!

All the Best,

Steve

Owner  818-349-5900
DS
Dawn S.
Panorama City, CA
Honda Civic
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05/02/2018 Category: Service
Dawn said the staff are great guys.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 05/11/2018

Thank you so much Dawn!

Steve Summers

Owner  818-349-5900
RA
Robert A.
Northridge, CA
Acura RDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Robert said he was able to wait for the service to be completed. It was done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 04/30/2018

Thank you Robert!

Steve Summers

Owner  818-349-5900
TK
Tara K.
Northridge, CA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Tara said they were great and honest. The service was quick and the prices were reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 04/30/2018

Thank you Tara!

Steve Summers

Owner  818-349-5900
HH
HELENE H.
Reseda, CA
Lexus ES 350
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04/22/2018
Professional and knowledgeable.
Very pleased with the service. Always courteous and knowledgeable. Plus the waiting room is very clean. Hey!
Recommended
Steve S. from Automotive Instincts responded on 04/30/2018

Hi Helene,

Thank you so much for the GREAT review! I really appreciate your kind words.


All the Best,

Steve Summers

Owner  818-349-5900
RD
Ross D.
Northridge, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Ross said he has had many vehicles serviced by the business and has always had great results.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 04/30/2018

Thanks so much Ross!

Steve Summers

Owner  818-349-5900
CJ
CALEB J.
Northridge, CA
Lexus LS 400
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
These guys do a great job.
Automotive instincts does a great job. They are extremely knowledge and explain everything clearly. I trust let to take care of me. Highly recommended.
Recommended
Steve S. from Automotive Instincts responded on 04/20/2018

Thank you so much Caleb! I Really appeciate your kind words! It means the world to me.


All the Best,
            Steve

Owner  818-349-5900
KG
Kelly G.
Simi Valley, CA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Kelly said the staff is always honest, reliable and dependable. He appreciates an honest business that is not just trying to take him for his money.
Recommended
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 04/20/2018

Thank you so much Kelly!


All the Best,

Steve Summers

Owner  818-349-5900
DR
DAVE R.
Valencia, CA
Honda Accord Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Auto Repairs
Just had my wife's car in for brakes and tires. Steve and his crew are the Best of the Best!!! "Very Honest" and excellent at what they do. For a auto repair shop the place is immaculate. The work is Perfect,and Fast. I have been taking my cars there for years and will continue to for many more. If your tired of always getting the run around and don't know who to trust. Go see the crew at Automotive Instincts and you to will be writing a 5 Star Review like I am. Thank you Steve!!!
Recommended
Steve S. from Automotive Instincts responded on 04/20/2018

Hi Dave, Thank you so much for the AWESOME review! It means a lot to me to hear you guy's are happy with everything we did. Hope to see you soon!

All the Best,

Steve

Owner  818-349-5900
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