Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1320 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


SS
STUART S.
Los Angeles, CA
Lexus ES 300h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Awesome experience
Made an appointment the day before my service. Arrived before my appointment was scheduled. Not a problem. They took me right away without issue. My car was done in less time than they told me it would take. Very friendly and courteous service staff. Waiting area clean and need. You will be completely satisfied when you use Automotive Instincts for your auto service.

MP
MIKE P.
Mission Hills, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Taking care of business!
In for a quick service, changed front brakes, added some filters and fluids. This is the way car service was designed, wouldn’t go anywhere else.

SP
Steven P.
CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Steven said the business was great. He has been going there for 20 years.
This review was collected via phone interview by Customer Research Inc.

MG
MARC G.
Northridge, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Good service, as always.
Just an oil change but fast and priced fairly.
Steve S. from Automotive Instincts responded on 09/11/2018

Thank you Marc! Really appreciate the great review!


All the Best,
Steve

Owner  818-349-5900

NS
NANCY S.
Reseda, CA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
The couch is comfy, Al & Edwin are wonderful hosts!!
Quick and reliable always!!
Steve S. from Automotive Instincts responded on 09/11/2018

Thank you as always Nancy! You're the Best! 

  Take care,

Steve

Owner  818-349-5900

TH
TODD H.
Los Angeles, CA
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Check Up
Al took me in right away even though I was late to my appointment. They continue to provide quality, honest service. My family has been going here for years and I will continue to come back.
Steve S. from Automotive Instincts responded on 09/11/2018

Thanks so much Todd! We really appreciate your kind words!

All the Best,

Steve Summers

Owner  818-349-5900

PH
PETER H.
Northridge, CA
Lexus CT 200h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Excellent Service
Always receive the best service for the best price. Always honest and quick with the turn around. I will never take my car anywhere else.
Steve S. from Automotive Instincts responded on 09/07/2018

Thank you Peter! Al, Edwin & I really appreciate your kind words!

All the Best,

Steve Summers

Owner  818-349-5900

DG
David G.
Reseda, CA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
David said the staff were friendly and answered his questions. He stated that he was happy with the service and the price.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 09/11/2018

Thank you David!

Steve Summers

Owner  818-349-5900

AT
ALEX T.
Northridge, CA
Acura RSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Excellent service and friendly people
Took my 02 Acura down there because I wasn't able to pass smog. Al and the team did an honest assessment of the work and got me on the road again. They are very knowledgable, very courteous and the prices are fair.
Steve S. from Automotive Instincts responded on 09/07/2018

Thank you so much Alex for your kind words!

All the Best,

Steve Summers

Owner  818-349-5900

RQ
ROBERT Q.
Agoura Hills, CA
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018
Honest value auto service
Work performed in a timely manner. One of the services was tire rotation. There is a shimmy vibration at 65 mph and higher.
Steve S. from Automotive Instincts responded on 09/07/2018

Thank you Robert for the great review! Come by anytime and we will balance your front tires!

All the Best,
Steve

Owner  818-349-5900

CG
CATHY G.
Van Nuys, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Amazing service center.
This location has been my service center for more than 25 years. They’re the reason I’ll always stick with Honda, Acura, Toyota or Lexus. Having quality, honesty, integrity among other things is very important to me. Knowing that they’re great at their jobs is comforting, and being able to communicate at a non technical level about any problem my vehicle may have is great.
Steve S. from Automotive Instincts responded on 08/27/2018

Hi Cathy, You're simply the Best! Made my day as always!!

All the Best,
Steve


Owner  818-349-5900

AC
Alexis C.
North Hills, CA
Lexus IS 200t
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Alexis said the service was easy.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/27/2018

Thank you Alexis!

Steve Summers

Owner  818-349-5900

MG
MICHAEL G.
South Pasadena, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
As Always, Great Service
I have been coming to Automotive Instinct for about 25 years. I had a pretty big service this last service. AL (Service Manager) is always on point. AL had all of my parts ordered several days in advance for the work that needed to be done. The mechanic did an awesome job. Automotive Instinct are the most honest group of people in this business and never disappoint. AL kept me updated throughout my time there. I love the manner in which everyone that comes through their service doors is always treated first rate.
Steve S. from Automotive Instincts responded on 08/27/2018

Thank you so much Michael! You're one of the really good guy's of this world!

All the Best,

Steve

Owner  818-349-5900

MS
Megan S.
Ventura, CA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Megan said the staff was really helpful and got the job done fast.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/27/2018

Thank you so much Megan!

Steve Summers

Owner  818-349-5900

MB
Mike B.
Valencia, CA
Lexus IS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Mike said that he was happy with his customer service, his technician was a nice guy and it was a good experience. He appreciated the loaner vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/27/2018

Thank you Mike!

Steve Summers

Owner  818-349-5900

CP
CESAR P.
Northridge, CA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018
Friendly Service Advisors
The service advisor is very knowledgeable about the issues of my Odyssey van and explain in details the work to be done.
Steve S. from Automotive Instincts responded on 08/20/2018

Thank you so much Cesar! We really appreciate your great review!!

All the Best,

Steve Summers

Owner  818-349-5900

MT
Matt T.
Northridge, CA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Matt said that he would recommend this business for service and that the staff was kind.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/20/2018

Thank you so much Matt!


All the Best,

Steve Summers

Owner  818-349-5900

AT
Alex T.
Northridge, CA
Acura RSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Alex said all of the staff were very knowledgeable. They were professional, extremely courteous and very helpful.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/20/2018

Thank you Alex!

Steve Summers

Owner  818-349-5900

RB
Richard B.
Northridge, CA
Honda Accord Wgn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Richard said he thought the estimate the business gave him was too high and he had the work done somewhere else.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 08/20/2018

It's so hard on cars that are more than 15 years old with air conditioning problems. We quote high so that we hopefully will come out a lot less but quoting a low price to start knowing it will cost more is not how we do business!


Owner  818-349-5900

ES
ELLIOT S.
Northridge, CA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Knowledgeable, reasonable pricing, quality work
AI has been servicing my cars for over 25 years. They are honest, knowledgeable and they beat dealer prices. They use original mfg. parts and fluids. I would not buy a car that they wouldn’t service.
Steve S. from Automotive Instincts responded on 08/20/2018

Thank you so much Elliot for the Fantastic review! You made my day :-)

All the Best,
  Steve


Owner  818-349-5900

Displaying Review 1 - 20 of 1320 in total