Automotive Instincts

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818-349-5900
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Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(1,617 Reviews)
5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
Latest Review 8 days ago

Reviews

LS
Lynne S.
Northridge, CA
Acura TSX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Lynne said that her service is always good.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you Lynne!

Steve Summers

Owner  818-349-5900
DT
DAVID T.
Northridge, CA
INFINITI I30
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Excellent and informative service each time
My car, an Infiniti I30, has been services by AI for over ten year and that is the reason it has lasted over 23 years and still running. Great service personnel at AI, especially Mr. Al Mitchell.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much David! I'll make sure Al see's this.

All the Best,

Steve Summers

Owner  818-349-5900
KB
KAROL B.
North Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
Always friendly and good service.
The service is consistently good.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much Karol!

All the Best,

Steve 

Owner  818-349-5900
JW
Johnny W.
Van Nuys, CA
Honda Fit
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020 Category: Service
Johnny said the staff at this business were friendly and communicated very well. They delivered on time and he is very happy with the results.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you Johnny!

Steve Summers

Owner  818-349-5900
Verified Customer
Granada Hills, CA
Subaru Forester
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Great service!
Car would not start and needed service to determine what was wrong with the car. Was informed to bring in the car without prior appointment. Car was repaired in just a couple of hours. Excellent and courteous service!
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much for the Great review!

All the Best,

Steve Summers

Owner  818-349-5900
DM
DON M.
San Fernando, CA
Toyota Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Totally reliable.
The guys at AI have never disappointed us.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you guy's so much! We try so hard to make sure that we never will!

Thanks again,
Steve 


Owner  818-349-5900
PF
PAMELA F.
Chatsworth, CA
Lexus RX 450h
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Excellent service
I’ve been coming to Automotive Instinct for years. They always provide excellent car for both our cars.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much Pam. We really appreciate your loyalty for so many years!

All the Best,

Steve Summers

Owner  818-349-5900
ER
EMILY R.
Mission Hills, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Regular service
The service is always the best , from the front office to the service work performed, well informed from start to finish .
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much Emily! 

All the Best,

Steve 

Owner  818-349-5900
PN
PAUL N.
Northridge, CA
Lexus LS 460
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Excellent service
I always bring both of my vehicles to this facility because they are efficient, reasonable and honest.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thanks Paul!!

All the Best,

Steve 
Owner  818-349-5900
Verified Customer
Simi Valley, CA
Toyota Avalon
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Honest business, courteous and fair priced - can't be better than that
Since purchasing a 1980 Honda we've had our servicing done at AI. We've continued to do that when switching to Toyota / Lexus products.
This family wouldn't buy a car you don't service because we trust your business and would only go to a new car dealer for a warranty issue.
We've recommended AI to our children and both have their cars maintained with you.
We've recommended AI to several friends who have thanked us after becoming your customers.
Please continue doing what you do best - Good honest and quality service at fair prices. You can't be beat.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you guy's so much! I really appreciate your kind words!!

All the Best,

Steve 

Owner  818-349-5900
Verified Customer
Encino, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2020
Great service
Dropped my car off in the morning and they called me their assessment within 3 hours. My car was done a few hours after that. Drives so smooth now. Thank you so much!
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much! Appreciate the Great review!

All the Best,

Steve Summers

Owner  818-349-5900
LD
LORI D.
Northridge, CA
Honda Civic
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2020
A Caring Automotive Establishment
Not only did this business carry out the service in a timely manner, but they even referred me to a nearby specialist who was able to fix an ongoing problem.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you Lori! We really appreciate the Great review & glad we were able to help out.


All the Best,

Steve Summers

Owner  818-349-5900
RM
RANDELL M.
Sylmar, CA
Toyota 4Runner
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Great prompt service.
The shop was much busier than usual. Got my car in at the appt time and completed before expected. Runs great now.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you Randell for the Great review!! Glad to hear we were able to take good care of you!

All the Best,

Steve Summers

Owner  818-349-5900
AZ
Adrian Z.
Van Nuys, CA
Acura MDX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Adrian said he had the best experience at this business. The service was fast and he thinks they are by far the best professionals.
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you so much Adrain!

Steve Summers

Owner  818-349-5900
MM
MEG M.
Sherman Oaks, CA
Toyota Corolla
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Great - as usual
Even though they were super-busy today, my oil change, washer fluid topped off with a good look-see to make sure everything was working as it should then, I was on my way. A dozen thankx for taking good care of my car [& me]. cheers
Recommended
Steve S. from Automotive Instincts responded on 01/21/2020

Thank you Meg! It's our pleasure as always!!! 

All the Best,

Steve 

Owner  818-349-5900