Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1361 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


BR
BART R.
Northridge, CA
Nissan Altima
Verified Customer
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11/13/2018
Great reprutation for satisfied customers with no hassle.
Walked in on a Monday morning and they were able to fit me in. Very happy with the service on several cars in the past few years. I have recently recommended A.I. to my sister in law and she was impressed as well.

SB
STEVE B.
Valencia, CA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Trusted
Trusted because the work is done as promised, on time and properly priced. I never worry that I’m going to have to do work done that isn’t needed. I trust the staff and appreciate the business very much.

ES
ELIZABETH S.
Northridge, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great Service
I highly recommend Automotive Instincts. Always great service and a wonderful team!

DR
DARREN R.
Granada Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Great
Thanks for the service.

MC
MARY C.
Northridge, CA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Follow up & did a great job. Also the place looksgreat
Please change my mileage on this survey . You have it entered incirrectly
Steve S. from Automotive Instincts responded on 11/08/2018

Hi Mary, Thank you so much for the great review! Please let me know what the correct milage is and I will fix it!

All the Best,

Steve Summers

Owner  818-349-5900

Verified Customer
Northridge, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Nice work.
Nice work,
Steve S. from Automotive Instincts responded on 11/08/2018

Thank you so much!

All the Best,

Steve Summers

Owner  818-349-5900

CG
CATHY G.
Van Nuys, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Great service.
For the last 20+ years my experience at Automotive Instincts has always been very good. I always get an explanation of my problem/s and solution/s in terms I can understand. There are never any hidden charges, and I'm always kept informed of any problems that they notice. If a repair could wait I'm given the option to wait or take care of it. Repairs are never done without my notification and approval. If I decided to play the lottery and won, the car/s I buy would only be the makes that they service. Thank you to Al, Edwin and all the techs who provide quality work.
Steve S. from Automotive Instincts responded on 11/08/2018

Thank you so much Cathy! Your review has made our day ;)

All the Best,

Steve, Al, Edwin and my entire staff 


 818-349-5900

HS
Helen S.
Canoga Park, CA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Helen said the staff is always honest about her vehicle's needs and the service is great.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/08/2018

Thank you so much Helen!

Steve Summers

Owner  818-349-5900

GD
GARY D.
Valencia, CA
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Gary Dellamalva
Steve and his staff are very courteous, honest and the work done is meticulous !!!!
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Gary!

All the Best,

Steve

Owner  818-349-5900

PK
PATRICK K.
Northridge, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
service, pricing and courtesy
great personal service, repairs and servicing all top notch, they will work with you to accomodate your schedule
Steve S. from Automotive Instincts responded on 11/03/2018

Hi Patrick, Thank you so much for the Great review! We really appreciate youir kind words!

All the Best,

Steve Summers

Owner  818-349-5900

DJ
Danny J.
Canoga Park, CA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Danny said the business does good work.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you Danny!

Steve Summers

Owner  818-349-5900

JK
Jonathan K.
Northridge, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jonathan said the service was timely.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you Jonathan!

Steve Summers

Owner  818-349-5900

RT
Rachel T.
Van Nuys, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with JP. He said they do a good job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thanks JP!

Steve Summers

Owner  818-349-5900

MB
MAURIE B.
Encino, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
My 4-runner likes to visit.
I came late in the afternoon with a dead battery and no appointment. No Problem. Al got me in and the mechanics replaced the battery.

Great place.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Maurie! It's what we always try to do!

All the Best,

Steve Summers

Owner  818-349-5900

Verified Customer
Chatsworth, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great people, great work!
I have brought all of my Honda's and Acura's to Automotive Instincts and never been disappointed. Steve and Al are the rock stars of the auto repair industry!
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much!

Steve Summers

Owner  818-349-5900

LS
Lydia S.
Winnetka, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Lydia said the staff at this business are knowledgeable about the services for her vehicle. They answer her questions, she was even offered a discount. The staff informed her about future services and the cost of those services.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 11/03/2018

Thank you so much Lydia!

All the Best,

Steve Summers

Owner  818-349-5900

FS
FRANK S.
Northridge, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Always a pleasure
It is always a pleasure taking my car to AI. They never suggest anything not needed, no sales pitch. And that is very much appreciated. Edwin's my go to guy. I highly recommend AI!
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Frank! I will show this to Edwin. I know it will make his day!

All the Best,

Steve

Owner  818-349-5900

DG
Damon G.
Van Nuys, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Damon said everything went fine, and the service was on time.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Damon!

Steve Summers

Owner  818-349-5900

DB
Dennis B.
Sherman Oaks, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dennis said he's a returning customer. They are honest, thorough, and fair with prices.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you Dennis!

Steve Summers

Owner  818-349-5900

RR
Richard R.
North Hills, CA
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Spoke with Derek. He said the business was knowledgeable and considerate with good pricing.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Automotive Instincts responded on 10/29/2018

Thank you so much Derek!

Steve Summers

Owner  818-349-5900

Displaying Review 1 - 20 of 1361 in total