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Automotive Specialty Services

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(301 Reviews)
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Score Details

5 stars
82%
4 stars
9%
3 stars
4%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
3.0
ReScore™ Average

Business Details

Categories
Contact
(440) 937-2886
Closing in 3 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1049 Center Rd Avon, OH 44011
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Automotive Specialty Services' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(301 Reviews)
Write a Review

Reviews that include

Recent Reviews
RD
gravatar
Randy D.
Avon, OH
Infiniti G35
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2016
verified customer Verified Customer
Good experience overall with a bit of disappointment
Just had to put a new set of tires on our vehicle somewhat unexpectedly. Diane was super helpful with the details and logistics of the tire purchase! Cookies, as usual, were delicious. The problem we had was specifically related to our additional request for e-check inspection. Due to some very unusual timing circumstances with this specific vehicle, the facility was unable to conduct the inspection. However, we were given a certificate and told that the inspection was complete. Only after speaking with the BMV and the EPA directly did we realize the problem. While we now understand the reason for the lack of actual testing, we are quite disappointed with the handling of, and communication relating to, the e-check situation.
Recommended
Diane W., Manager from Automotive Specialty Services responded on 04/29/2016 06:41 AM

Good morning Randy, first I would like to take the opportunity to thank you for sharing your experience with us and I am so sorry for any inconvenience.  The system we followed with the reprint on your e-check has never been a problem in the past so it to is a new experience that we have learned from.  Our computer only gives us minimal information and yours did come up no test required, in the past reprinting the report has been sufficient I do apologize for the inconvenience that this caused.  We strive for 100% hassle free service and we definately failed you.  I thank you again Randy for taking the time to share your experience and help us improve our service, we have shared this as a team and have made the necessary adjustments in our system so this never happens again. 
Diane Weber, Manager

Diane W., Manager from Automotive Specialty Services responded on 04/29/2016 07:16 AM

It is so nice to see the enjoyment in our fresh backed cookies, they are hard to resist.  Feel free to stop by anytime you need that sugar fix.

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