Baytown Auto Collision Center

Reviews (467)

rating 4.62982rating 4.62982rating 4.62982rating 4.62982rating 4.62982

Recommend?
96%

Hours of Operation

Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat closed
Sun closed
4116 Hwy I-10 East
Baytown , TX 77521
(281) 839-3400
About Baytown Auto Collision Center is located off John Martin Street and Hwy I-10 East, directly behind Ron Craft Chevrolet and Baytown Ford in Baytown TX.
Latest Reviews for Baytown Auto Collision Center
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Telly O. on 01/29/2013
Telly said they were great. They did a good job.
Category: Collision
Service Date: 01/25/2013
Review Created: 01/29/2013
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Walter P. on 01/26/2013
Spoke with Sylvia. Sylvia said that it took a long time for her vehicle. She said that she was not given a time frame when the vehicle would be finished. Sylvia said that she was not kept informed.
Category: Collision
Service Date: 01/22/2013
Review Created: 01/26/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Yolanda M. on 01/25/2013
Yolanda said this business did the work pretty quickly.
Category: Collision
Service Date: 11/30/2012
Review Created: 01/25/2013
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Kelly B. on 01/23/2013
Kelly said the business kept her vehicle for a month. They told her that it was late because they had to order parts and the ones that came had the wrong VIN number on them, so they had to be returned. She said she was not kept informed about her vehicle, she had to contact the business. She said she was not given an estimate, the business just started the work.
Category: Collision
Service Date: 01/10/2013
Review Created: 01/23/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
George B. on 01/23/2013
George said this business repaired his vehicle to his satisfaction and they were prompt. He said he appreciated the good custmer service this business provided.
Category: Collision
Service Date: 01/17/2013
Review Created: 01/23/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jeff L. on 01/23/2013
Jeff said he is a repeat customer.
Category: Collision
Service Date: 01/17/2013
Review Created: 01/23/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ray L. on 01/18/2013
Spoke with Roy. He said the customer service was great and he appreciated their help.
Category: Collision
Service Date: 12/06/2012
Review Created: 01/18/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shirley H. on 01/18/2013
Shirley said the staff was polite and helpful. Her vehicle is pearl white and she said she believed that was a really hard color to match but they matched it perfectly. The representative was kind enough to wait after hours for her to arrive to pick up her vehicle.
Category: Collision
Service Date: 12/31/2012
Review Created: 01/18/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Linda F. on 01/18/2013
Spoke with Steven. He said this facility was very helpful and they gave him the right answers to his questions. The vehicle was ready almost a week late and he doesn't know the reason for the delay. They were very nice and they treated him well.
Category: Collision
Service Date: 01/08/2013
Review Created: 01/18/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Richard L. on 01/16/2013
Richard said the quality of work was good. He stated he was never able to get a hold of anyone nor was contacted back when he called. He went into the business a couple of times to find out the status of his vehicle.
Category: Collision
Service Date: 01/08/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Cody P. on 01/12/2013
Cody said the business kept him informed during the repair process and the service was great.
Category: Collision
Service Date: 12/31/2012
Review Created: 01/12/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michelle W. on 01/12/2013
Michelle said she's very happy with the business and her vehicle looks good.
Category: Collision
Service Date: 01/08/2013
Review Created: 01/12/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jeff W. on 01/10/2013
Jeff said he was happy with his experience and the service was quick.
Category: Collision
Service Date: 01/09/2013
Review Created: 01/10/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Larry L. on 01/10/2013
Spoke with Tony. She said they are excellent. She's really happy with them. They do really good work. They always keep in contact with her as to what's going on. They are pleasant to work with.
Category: Collision
Service Date: 12/27/2012
Review Created: 01/10/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ronald S. on 01/09/2013
Ronald said this business is the best. They helped him and were cooperative with him. It is easy to work with them. There was no need to be informed as he waited for the work to be completed. He suggested they keep up the good work.
Category: Collision
Service Date: 12/28/2012
Review Created: 01/09/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Maria P. on 01/09/2013
Maria said they gave excellent service. It took about 1 week longer than promised because they decided the first paint job was not the quality they wanted so they repainted it. Jaime was excellent at everything.
Category: Collision
Service Date: 12/28/2012
Review Created: 01/09/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ellen P. on 01/09/2013
Ellen said the vehicle turned out beautiful. It was a few days late due to a parts delay. She added Jim Glass is a wonderful person.
Category: Collision
Service Date: 01/07/2013
Review Created: 01/09/2013
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Annmarie R. on 01/05/2013
Annmarie said the business had to complete some additional repairs on the vehicle after she test drove it. She said they didn't fix everything to her liking the first time so they had to redo them.
Category: Collision
Service Date: 12/12/2012
Review Created: 01/05/2013
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Neil M. on 01/04/2013
Neil said he has a small issue with the customer service at this business. He noted that one of the staff he dealt with was rude to him and rubbed him the wrong way. He was not kept informed throughout the repairs and had to be the one to call and then wait for this business to return his call. After finally getting his vehicle he noticed that his rear bumper panel is crooked or loose fitting. He has been trying to get in touch with the manager of this business for over two weeks and the manager has not returned his call yet. He has finally given up and will visit another body shop near his home since the insurance company guaranteed the work of this business. He was originally told that the work would only take 14 days for 6 hours of labor and paint work. It took almost 40 calendar days to get his vehicle back. This business called him one day prior to completing the work to let him know his vehicle was ready but when he inspected the running board to see if it would support his weight, it did not. This business had to rush order the part so they could repair his vehicle. They were able to deliver his vehicle to him the next day. He stated that the personnel treated him well up to the day that he went to get his vehicle and the running board had to be replaced. The staff member that day was rude to him and unprofessional. He will not be recommending this business to others for the reasons mentioned.
Category: Collision
Service Date: 12/14/2012
Review Created: 01/04/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Luesita H. on 01/03/2013
Luesita said she really like how easy it was to communicate with the business and if she contacted them, they returned her call.
Category: Collision
Service Date: 12/21/2012
Review Created: 01/03/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 467 in total
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