Baytown Auto Collision Center

Reviews (467)

rating 4.6298183rating 4.6298183rating 4.6298183rating 4.6298183rating 4.6298183

Recommend?
96%

Hours of Operation

Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat closed
Sun closed
4116 Hwy I-10 East
Baytown , TX 77521
(281) 839-3400
About Baytown Auto Collision Center is located off John Martin Street and Hwy I-10 East, directly behind Ron Craft Chevrolet and Baytown Ford in Baytown TX.
Latest Reviews for Baytown Auto Collision Center
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jamie M. on 11/29/2012
Jamie said the personnel were very nice to work with.
Category: Collision
Service Date: 11/20/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Freddie L. on 11/29/2012
Spoke with Mary. She said they did everything they said they were going to do.
Category: Collision
Service Date: 11/26/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Stephen K. on 11/28/2012
Stephen said he is happy with the work the business did and they did a good job for him.
Category: Collision
Service Date: 11/08/2012
Review Created: 11/28/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
James T. on 11/28/2012
James said they did a pretty good job.
Category: Collision
Service Date: 11/15/2012
Review Created: 11/28/2012
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Brandon B. on 11/27/2012
Brandon said his vehicle was ready about three or four days later than promised because they found additional damage. After he drove on the freeway he noticed that the passenger's side of the bumper was poking out, but he just pushed it back in and it has been fine since. All of the personnel were very nice and professional. They returned all of his phone calls in a timely manner.
Category: Collision
Service Date: 11/07/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Joel H. on 11/27/2012
Joel said he was not completely satisfied with the quality of the repair because there are scratches in the paint around the corners of the vehicle and around the back bumper, which was the whole reason his vehicle was at this business. His vehicle was ready two days later than promised and he was not given a reason for the delay. He was not kept informed and he did not have any communication with this business because the facility where he purchased the vehicle was handling everything for him.
Category: Collision
Service Date: 11/12/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ivana S. on 11/27/2012
Spoke with Gerald. Gerald said this business provided great service.
Category: Collision
Service Date: 11/20/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Matthew T. on 11/26/2012
Spoke with Samantha. She said she has been to this business before and she and her family take all of their vehicles to this business. She said they are really nice and the woman that helped her was very nice. She was not kept adequately informed during the repair process. They told her the vehicle would be ready in 8 to 10 days, after that she just waited. They did not call and update her.
Category: Collision
Service Date: 11/19/2012
Review Created: 11/26/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kelly M. on 11/26/2012
Spoke with Craig. He said that they did an excellent job. He said that he was not satisfied with the estimator because he was not available to speak with.
Category: Collision
Service Date: 11/16/2012
Review Created: 11/26/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Virginia B. on 11/13/2012
Virginia said the personnel were very nice and she was happy with everything.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/13/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Greg P. on 11/13/2012
Greg said the experience was great. They did not tell him how long the work was going to take. The vehicle was ready in a little over a week.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/13/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Patricia G. on 11/12/2012
Patricia said they completed everything to the best of their ability. They were excellent. She said it took three extra days due to a parts delay.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/12/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jim A. on 11/12/2012
Jim said they did an excellent job and the work was done in a timely manner.
Category: Collision
Service Date: 10/30/2012
Review Created: 11/12/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
James B. on 11/08/2012
James said they did it pretty quickly and he didn't have any problems.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
No
Verified by SureCritic
Angela B. on 11/08/2012
Angela said her doors are not opening properly. She mentioned the ladies in the office are really good. However, she would not recommend this business because of the doors.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Merdado L. on 11/08/2012
Merdado said they were helpful and responsive.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Victor C. on 11/08/2012
Victor said the check engine light is on because of the air pressure in the tire and the vehicle wasn't cleaned before the clear coat was put on. He mentioned the business has agreed to work everything out when he takes the vehicle back.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Renee Y. on 11/08/2012
Renee said the business is very friendly, they are very helpful and they went over and above to make sure everything was taken care of.
Category: Collision
Service Date: 11/07/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Eleanor M. on 11/07/2012
Eleanor said they were good. She said they were very nice and helpful. They helped her get a rental vehicle.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/07/2012
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Jason B. in TX on 11/02/2012
Jason said the repair took too long. He said the work took a month and a half because of parts acquisition and a need for a number of replacement parts. He said they did not set a due date. This business did not call to inform him about the delays and he had to call for all the updates. He said the business called only when the vehicle was finished. He said Sonja was helpful.
Category: Collision
Service Date: 10/31/2012
Review Created: 11/02/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 467 in total
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