Baytown Auto Collision Center


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

468 Reviews

96% Would Recommend
Latest Review 5 months ago

Paul F. on 11/29/2012
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Paul said they did a good job and he liked the work they did on his vehicle.
Category: Collision
Service Date: 11/26/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.
Jamie M. on 11/29/2012
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Jamie said the personnel were very nice to work with.
Category: Collision
Service Date: 11/20/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.
Freddie L. on 11/29/2012
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Spoke with Mary. She said they did everything they said they were going to do.
Category: Collision
Service Date: 11/26/2012
Review Created: 11/29/2012
This review was collected via phone interview by Customer Research Inc.
Stephen K. on 11/28/2012
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Stephen said he is happy with the work the business did and they did a good job for him.
Category: Collision
Service Date: 11/08/2012
Review Created: 11/28/2012
This review was collected via phone interview by Customer Research Inc.
James T. on 11/28/2012
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James said they did a pretty good job.
Category: Collision
Service Date: 11/15/2012
Review Created: 11/28/2012
This review was collected via phone interview by Customer Research Inc.
Brandon B. on 11/27/2012
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Brandon said his vehicle was ready about three or four days later than promised because they found additional damage. After he drove on the freeway he noticed that the passenger's side of the bumper was poking out, but he just pushed it back in and it has been fine since. All of the personnel were very nice and professional. They returned all of his phone calls in a timely manner.
Category: Collision
Service Date: 11/07/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
Joel H. on 11/27/2012
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Joel said he was not completely satisfied with the quality of the repair because there are scratches in the paint around the corners of the vehicle and around the back bumper, which was the whole reason his vehicle was at this business. His vehicle was ready two days later than promised and he was not given a reason for the delay. He was not kept informed and he did not have any communication with this business because the facility where he purchased the vehicle was handling everything for him.
Category: Collision
Service Date: 11/12/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
Ivana S. on 11/27/2012
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Spoke with Gerald. Gerald said this business provided great service.
Category: Collision
Service Date: 11/20/2012
Review Created: 11/27/2012
This review was collected via phone interview by Customer Research Inc.
Matthew T. on 11/26/2012
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Spoke with Samantha. She said she has been to this business before and she and her family take all of their vehicles to this business. She said they are really nice and the woman that helped her was very nice. She was not kept adequately informed during the repair process. They told her the vehicle would be ready in 8 to 10 days, after that she just waited. They did not call and update her.
Category: Collision
Service Date: 11/19/2012
Review Created: 11/26/2012
This review was collected via phone interview by Customer Research Inc.
Kelly M. on 11/26/2012
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Spoke with Craig. He said that they did an excellent job. He said that he was not satisfied with the estimator because he was not available to speak with.
Category: Collision
Service Date: 11/16/2012
Review Created: 11/26/2012
This review was collected via phone interview by Customer Research Inc.
Virginia B. on 11/13/2012
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Virginia said the personnel were very nice and she was happy with everything.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/13/2012
This review was collected via phone interview by Customer Research Inc.
Greg P. on 11/13/2012
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Greg said the experience was great. They did not tell him how long the work was going to take. The vehicle was ready in a little over a week.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/13/2012
This review was collected via phone interview by Customer Research Inc.
Patricia G. on 11/12/2012
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Patricia said they completed everything to the best of their ability. They were excellent. She said it took three extra days due to a parts delay.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/12/2012
This review was collected via phone interview by Customer Research Inc.
Jim A. on 11/12/2012
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Jim said they did an excellent job and the work was done in a timely manner.
Category: Collision
Service Date: 10/30/2012
Review Created: 11/12/2012
This review was collected via phone interview by Customer Research Inc.
James B. on 11/08/2012
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James said they did it pretty quickly and he didn't have any problems.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
Angela B. on 11/08/2012
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Angela said her doors are not opening properly. She mentioned the ladies in the office are really good. However, she would not recommend this business because of the doors.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
Merdado L. on 11/08/2012
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Merdado said they were helpful and responsive.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
Victor C. on 11/08/2012
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Victor said the check engine light is on because of the air pressure in the tire and the vehicle wasn't cleaned before the clear coat was put on. He mentioned the business has agreed to work everything out when he takes the vehicle back.
Category: Collision
Service Date: 11/06/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
Renee Y. on 11/08/2012
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Renee said the business is very friendly, they are very helpful and they went over and above to make sure everything was taken care of.
Category: Collision
Service Date: 11/07/2012
Review Created: 11/08/2012
This review was collected via phone interview by Customer Research Inc.
Eleanor M. on 11/07/2012
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Eleanor said they were good. She said they were very nice and helpful. They helped her get a rental vehicle.
Category: Collision
Service Date: 11/05/2012
Review Created: 11/07/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 468 in total