The service I received from Stephanie was Great!!! However, I had an issue with the Polysteel warranty that I purchased from the dealership when I purchased the vehicle. I was told that if there were any spots or the carpet I could bring the car to the dealership and hyundai will try to clean it, and it that didn't work, they would replace the mat/carpet/seat etc. However that is not the case. I have had to file two different claims and had to go through a lot of trouble in the past in order to use the polysteel warranty service. Hyundai at no point notified me that the warranty was going to be sold to a 3rd party where I would have to file a claim. Also at no point they mentioned that each claim will only have a $100 maximum. The exact words on the dealer when I purchased the warranty were, "You just bring the car in and we will fix it, if we can't fix it, we will replace it no questions asked". Obviously that was all a BIG FAT LIE. I will make sure I spread that word around that Hyundai's Polysteel warranty is a big scam. When I brought the vehicle in for my 2nd polysteel claim, the 3rd party company denied the claim stating that the trunk area was not covered. Once again, that was not mentioned by the dealer when I purchased the warranty. The dealership obviously does not live up to what they promise. I want the dealership to either fix the issue, or refund me the entire amount I paid for the warranty.

Not Recommended

Jerry G., service manager from Bentley Hyundai responded on 03/25/2014 02:47 PM

Mr. Baria, we apologize for your last service visit and will make it right when we see you again on Thursday.

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