Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Shady service department not addressing a publicly known excessive oil consumption issue!!!!
Wasting more of my time waiting for yet another oil consumption check on my 2017 Hyundai Santa Fe Sport. This will be check #4, but the lovely service department never recorded one of them so here I sit again with no one here having a clue what it is I am even having monitored to try and move to the next phase of testing to confirm my engine is in fact burning far more than the 1 quart per 1000 miles deemed "appropriate" per Hyundai standards. Now they just came out and told me that my oil level was perfect even though the last check 1000 miles ago I was 1.8 quarts low and my vehicle has been at least 1.25 or more quarts low the last three checks!!! I emailed the service manager Mike Jersett back on July 7, 2023 expressing my dissatisfaction with his service personnel not recording one of my checks and that I wanted him to contact me to discuss the process of getting my vehicle moved to the next testing phase and got absolutely no reply. Talk about absolute dismal customer service. Shame on you Bergstrom Hyundai for allowing a customer who has taken impeccable care of their vehicle have to jump through hoops with no real assistance in getting a known issue with a pending class action lawsuit handled in an appropriate timeframe. I do not have the time to be dealing with this, but now I will be forced to start contacting every single person I can within Bergstrom and Hyundai until someone does something to rectify the situation. You know of the issues with these engines, so do the right thing and take care of your loyal customers. I am at the end of my patience and call bullshit that the last check it was 1.8 quarts low and today my level is perfect. I will be recording every single visit from here on out because that change in consumption in 1000 miles isn't even close to believable. If I have to go to Tim Bergstrom and then hire an attorney I will. Make this right or I will blast you on every social media site there is and from the sounds of it most people I know can't stand Bergstrom to begin with so spreading the word not to buy from or use your service department should not be difficult.
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