Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I was told not to come back after I disagreed with their service by both the service and a manager
I was told my cabin filter needed to be replaced in May and I had it replaced. I drove it home which is about two hundred miles and had no need to turn on the air. When I did turn on the air, I noticed a loud sound as if the filter had been improperly installed. I was told the 200 miles home is more than a test drive and anything that happened was after the initial event and therefore, my fault. When I disagreed with this assessment, I was told not to come back by both the service dept and a manager. I guess disagreeing with their assessment isn't something they tolerate.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.