I don’t think they care about all of their customers. Transmission Experts wasted an hour and of half of my time and my boyfriend’s time, as well as about $30 in fuel cost for us. I called about a week and a half ago, around June 1st, to schedule a transmission service for my car. This shop was recommended to me by a family member and this shop did rebuild the transmission for my car about 8 months ago, so I figured I would give them repeat business.
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).