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Big Blue Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(545 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.7
ReScore Average

Business Details

About

When it comes to Auto Repair Service in Naples, Fl., we have a great reputation in the community for fast, friendly service and reasonable rates. Come on in and see what everyone is talking about!

Our highly skilled Naples mechanics have experience with all makes and models, and can provide fantastic results with late model cars. Don’t
When it comes to Auto Repair Service in Naples, Fl., we have a great reputation in the community for fast, friendly service and reasonable rates. Come on in and see what everyone is talking about!

Our highly skilled Naples mechanics have experience with all makes and models, and can provide fantastic results with late model cars. Don’t assume that your car’s computer system needs to go back to the dealership for service and repairs. Our auto shop has the latest diagnostic equipment on hand to ensure we can take care of everything for you.

At Big Blue Auto Care, our friendly mechanics will be happy to explain what is wrong with your car and what we will do to correct the problem. We’ll keep you informed of all your options when it comes to mechanical repairs.

Quality service that you can TRUST!!...locally owned and operated.
Home of the "Buy 3, get the 4th oil change free".
We care about your safety.
Let us extend the life of your vehicle! This is where the locals come to get their vehicles cared for. Our mission is to give fair, honest and professional recommendations for your vehicle. We offer quality NAPA parts and warranties.
...more

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(239) 430-2517

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
3400 Prospect Ave Naples, FL 34104
Big Blue Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(545 Reviews)


RB
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Ron B.
Naples, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2017
Horrible service
They were offering a great deal on an oil change. It was too good to pass up and I was due for one. I scheduled an appointment for 3:00. I hit some traffic and walked through the front door at 3:05. I then stood in front of the counter for 12 minutes until I even acknowledged. Finally, a gentleman who I believe his name was Dave (I know the use to call him Tuffy) took care of me. I asked him how long it would take and he said about an hour. I was shocked it would take that long for an oil change that I scheduled ahead of time but no problem. I go next door to get some food, come back 50min later and my truck has not moved. It is still in the parking spot I left it. At this point after not being waited on and seeing my truck has not even moved I decide to get my keys to leave. I tell them I want my keys back and a gentleman informs me I am next in line. I ask him how long it will take and he says after this car is done 20min. I did not have time to wait that long. I tell him I want my keys and he picks up the phone to take a call coming in. Pretty rude and at this point I am furious. Then the guy who took care of me started giving me lip. I could not believe it. He told me I was 11min late and he took me at 3:17. I am furious an tell him no I F*** wasn't. He tells me "shall I pull up the camara's?" in a sarcastic attitude. I tell him this is BS. He then pear seeds to tell me "curse one more time and see what happen." I could not believe someone would even talk to a customer that way. I get my keys and get the heck out of there. I am still amazed that you would treat and talk to a customer that way especially with other customers inside waiting on their repairs also. I do not plan on ever getting my car serviced there again and would recommend anyone reading this to stay away as well. You guys really let me down.
Not Recommended
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