Bought a brand new 2013 Ford Edge. There was a problem with the body/panel on the passenger side. Clips missing when delivered from the factory (not sure how that happens). Bill identified the issue, got my wife a rental car (issue with enterprise employees driving while taking my 19 month old son and wife to pick up her rental). Bill addressed enterprise, had a positive upbeat attitude, apologized for enterprises behavior, and fixed the vehicle quickly. Not what you want to go through when you buy a brand new vehicle and live over an hour away.....however, it's not the service centers fault and they took ownership with a smile. Enterprise called my wife to apologize and offered to mail some discounted rates/coupons for future service. Haven't received anything from them......
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