Bill Pierre Ford Review from GEORGE R. on 06/18/2014


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GEORGE R.
Kenmore, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2014
verified customer Verified Customer
Category: Service
Timing, convenience and location
For the reason of our trouble with our vehicle I have nothing but praise. But after the service correction to our gear shift cable replacement, we had a check engine light which was not there before. As it was a weekend and upon getting an appropriate code read (P1151) the problem was resolved after some review and fact finding by changing the HO2S21 oxygen sensor at a cost to me of $43. Reason it had to be changed-The pins were bent in such a way the connection was not seated together properly. Upon replacing all is well. So a little disappointed I had to fix something caused by my original repair and it was not addressed at the dealership. A refund by the dealership for this part would be right and if the dealership reaching out to me proves that this has been read and my confidence in Bill Pierre in the future will remain.
Thanks
George Redey
206-406-3114
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