Bill Pierre Ford

Had my first service done here and was met with professional and cordial staff. Sunday is at the top of her game. Very pleasant and efficient. She has a lot of vehicles to process and does it quickly, yet with a courteous style and eye on welcoming the customer. Service was great, even threw in a free truck wash and vaccuum.

very satisfied

my car gets poor gas mileage. i've had it in many times over the past year with no help. a couple of transmission re-programs helped a little bit but the car has never been able to get the 27/40 mpg used as a selling point.
throughout my most recent attempt to get help, when asked to diagnose the problem I was told that it was probably my driving habits. my car was connected to a fuel efficiency device that claimed it was performing at 27 city and 40 highway. when i asked for them to take me for a test drive to show me they did. however, the manner in which Dirk was driving was so far from normal. he was coasting down a hill and watching the MPG go up. telling me to look at that and see how nice this car can perform. when i said he was coasting down a hill and driving slow as to not make the RPM's go high he agreed that he was and that it was not normal driving behavior. that said, he was still not willing to acknowledge that the car doesn't perform up to the expectations upon sale because the car can technically get good gas mileage. i think that's weak. when a responsibly non-aggressive driver makes their way around town and gets 17-20 mpg something is wrong. when they drive the highway, even w/ cruise control, and end up getting high 20 or low 30 for a trip, something is wrong. i don't like being treated like i'm trying to pull a fast one on the company. i don't like being treated like i don't know how to drive. i don't like being treated like i'm an idiot or that it must be me and not the car. all my other cars perform within a reasonable range of the expectations. i'll be dealing with ford directly since bill pierre can't seem to help.

My wife and I are a little beyond in years so we are not as sharp as we used to be.We saw the news the other day and felt a little relief since now we know we are not the only one's screwed by this dealer.

Apparently its their practice to change the Internet prices if they think they have a customer who doesn't look at the Internet prices on a daily basis. Then we get to the finance manager(Val something)and we get a warranty "thrown" in at the payment only to find out that the term went up 12 months without telling us. When we went back in we were told we cannot cancel the stuff "thrown" in. I found out after contacting the Attorney General, that too was a lie.

The staff at Bill Pierre is always so friendly and ready to get working.