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Bob's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,714 Reviews)
89
Write a Review
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Score Details

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
9
Total ReScores™
4.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(802) 295-2341
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 4:30 PM
Tue
7:30 AM - 4:30 PM
Wed
7:30 AM - 4:30 PM
Thu
7:30 AM - 4:30 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
4 Ballardvale Dr White River Junction, VT 05001-2004
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Affiliations

Bob's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,714 Reviews)
Write a Review
Recent Reviews
JA
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Jason A.
Norwich, VT
Toyota 4Runner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2012
verified customer Verified Customer
Policy for extra charges
I was very disappointed that my inspection required an extra $38 charge (on top of the base price) plus a new appointment a week later... just because my tire inflation light needed to be reset (and apparently it was simple fix that could have been done that day). The dealer reset it for $10 (no parts needed) and fit in the inspection on the same day for less than the base price at Bob's... the dealer also noted that they give people 10 days to make repairs to pass inspection without an additional charge. I'm too busy as a father and clinician to deal with the unnecessary runaround. I know you have a business to run, but I would bring you more business if there was less runaround involved. Toyota seems to understand that and they have made it a core practice to respect the consumer's time. Books have been written about their quality improvement approach. It's a much better foundation for business to address the customer's needs efficiently, that generates repeat business. In your favor, your employees are cheerful, polite and nonconfrontational on the phone. It would probably make their jobs easier if your policy made it easier to satisfy customers.
Not Recommended
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