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Bob's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,708 Reviews)
89
Write a Review
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Score Details

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
9
Total ReScores™
4.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(802) 295-2341
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 4:30 PM
Tue
7:30 AM - 4:30 PM
Wed
7:30 AM - 4:30 PM
Thu
7:30 AM - 4:30 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
4 Ballardvale Dr White River Junction, VT 05001-2004
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Affiliations

Bob's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,708 Reviews)
Write a Review
Recent Reviews
KL
gravatar
Kristin L.
Pontiac Vibe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2013
verified customer Verified Customer
Amazingly Responsive
They went above and beyond to make sure that my unhappiness was resolved. I had no expectation that they would refund my money, yet they did. I do think they could have been clearer about the fee structure up front, but clearly I underestimated their level of customer service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2013
Acceptable Service, but they overcharge.
The service itself was fine. No wait, fast. However, they charged me $10 to adjust my headlight. Not fix or replace, just twist it so that it faced the right way (I guess it was pointing slightly off center). It couldn't have taken them more than 30 seconds to do. I should know, I replaced the bulb myself and it took less than 5 minutes (including reading instructions). Now, clearly I could have done a better job, but charging what they did seems unreasonable to me. I makes me wonder what they would charge to fix a real problem.
Not Recommended
Brent M. from Bob's Service Center responded on 05/15/2013 06:34 AM
Hi Kristin I'm sorry that your experience won't allow you to recommend us to anyone else. It sounds as though everything was fine except for the $10 charge for checking the adjustment on your headlights.Let me start by saying that I'll have a check in the mail tomorrow for the $10. and you have my apologies. I would like to explain again how we came up with the $10 charge. During your inspection we noticed that the headlight aim was off. With your permission we checked the headlight adjustment with a special headlight aimer. It was with this piece of equipment that we noticed something might be wrong with the bulb. Upon looking at the bulb we found it to be installed improperly. After correcting that situation, we found the adjustment to be fine. All this took about 10 minutes which at $83 per hour (our labor rate) would be $13.80.
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