Review for Boch Collision
Yvrantz C. on 02/18/2016
Yvrantz said her adjuster was the only one to help her. No one else was willing to help her with questions when her adjuster was not in the office. The adjuster informed her it would take one week for the repairs. She never heard back from her email she sent to her adjuster so she called and the person who answered the phone transferred her to her adjusters voicemail. She left a message asking her adjuster to call her back. She did not hear back from her adjuster because she had gone home sick. She called back on Monday to follow up and left another voicemail message. She did not hear back from her adjuster until Tuesday or Wednesday. When she dropped off her vehicle everything was fine. The business needs to be more hands on regarding contact because she had a rental vehicle and not knowing when the vehicle would be ready so she could return her rental. She had one email from her adjuster and this was after they had her vehicle for two days. It took a few extra days from the time they told her the vehicle would be ready, but they did not explain what caused the delay. She explained to them that she was leaving for California and would need her vehicle. She mentioned they should keep open communications with their customers, this would have made the situation better, a stress free experience. Her insurance company referred her to this business.
Service Date: 02/10/2016
Review Created: 02/18/2016
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager at Boch Collision responded on 02/19/2016
The covering advisor called but Ms Celestin voice mail would'nt take messagesand the covering advisor did'nt have access to customers e-mail. Sorry for the inconvience.The situation has been corrected.