Boch Collision


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4062 Reviews

98% Would Recommend
Latest Review 4 days ago
Review for Boch Collision
Pijush G. on 09/10/2011
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Spoke with Pijush. Pijush said Michelle advised his repair service would be completed on Friday. However when he called on Friday to see whether or not he could pick up his vehicle. She advised they were not finished with the repair services, and he may pick up his vehicle on Tuesday. He could not pick up his vehicle on Monday, because it was Labor Day. The approval for the repair service was completed on Wednesday. However he had to initiate the phone call to the insurance company to get the repairs started on his vehicle. Pijush stated he felt Michelle should have called the insurance company, not him. Also, he knew the business has Saturday hours of operation available. He wasn't sure what the reason was why he could not pick up his vehicle on Saturday. As a result of his repair service being delayed, he was stuck. Pijush wasn't happy with Michelle regarding a couple of issues. He requested 7 days ahead of time to get a touch up service completed on his vehicle. She assured it would be a part of the work order, and it would be placed in the computer records. However when he picked up his vehicle, it was pouring rain. He asked on 2 occasions whether or not she kept her promise of getting the touch up service completed on his vehicle. She advised him it would not be a problem, and it was noted on the work order. When he looked over his vehicle, it appeared they did not do anything for the touch up service. Then, she also advised the business and the rental company both open up at 7:30 am, and they would provide shuttle services. He arrived at 7:30, but the rental representatives were not available. They were providing another customer a shuttle service. When he picked up his vehicle, Michelle advised the representatives forgot, and the touch up service would only take 5 minutes. But as a result of the rain, he opted not to have it completed. Then the representatives advised it was the best they could do for the touch up service.
Category: Collision
Service Date: 09/07/2011
Review Created: 09/10/2011