Boch Collision

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

3981 Reviews

98% Would Recommend
Latest Review 2 days ago
Review for Boch Collision
Tao S. on 09/27/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tao said he was told the work would take one week. It took 2 weeks and one day and he does not know why. He had to call the business for updates on his vehicle. He also said this business was not honest with him because they gave him the wrong time the vehicle would be ready. He was told it was a problem with the insurance company but he called them and the insurance company said it was not their fault. He would not recommend them due to this experience.
Category: Collision
Service Date: 09/23/2013
Review Created: 09/27/2013
This review was collected via phone interview by Customer Research Inc.
Crista C. at Boch Collision responded on 10/03/2013

When the vehicle was dropped off, based on the original appraisal, the repairs would take approximately 1 week to repair.  Once the vehicle was taken in and dissassembled additional damage was found.  Once the additional damage was found the insurance company had been notified.  We had to wait for their approval on the additional damage before we could move forward.  Once this additional damage was found the customer was notified.  Due to the additional damage found it took an additional week to repair.  It was no one's fault for the delay, simply the time to repair all the damages.