Bourne's Service Center


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

322 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
84% Business Response
Latest Review 1 day ago
Enzo D. on 05/22/2017
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Spoke with Debbie. She said she was pleased with the work the technicians did. She has always been happy with what they have done.
Vehicle: Volvo XC70
Category: Service
Service Date: 05/18/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Rick G. on 05/19/2017
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Rick said this business is honest and courteous. They did what they said they would do for his service.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 05/15/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Taylor P. on 05/19/2017
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Taylor said the business was fast and the service was good.
Vehicle: Subaru Legacy
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
LYNN V. on 05/14/2017
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"Trustworthy and skilled"
My 2008 Subaru is carefully tuned and watched over by Renne and Steve.
Vehicle: Subaru Forester
Service Date: 05/12/2017
Review Created: 05/14/2017 06:29 AM
Lisette S. on 05/13/2017
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Lisette said she has been going to this business for a couple of years.
Vehicle: Toyota Matrix
Category: Service
Service Date: 05/08/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Phillip V. on 05/08/2017
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Phillip said they were quick. Steve Moore was knowledgeable.
Vehicle: Pontiac Bonneville
Category: Service
Service Date: 04/28/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
TIMOTHY B. on 05/06/2017
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"Car inspection"
Thanks
Vehicle: Toyota Prius
Service Date: 05/04/2017
Review Created: 05/06/2017 03:57 AM
ERICH W. on 05/02/2017
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"Ongoing seervice"
I've been very happy with the service for many years.
Vehicle: Subaru Outback
Service Date: 04/17/2017
Review Created: 05/02/2017 05:33 AM
JANET S. on 04/29/2017
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"Tires, and then some"
Steve and the staff did a great job getting me in and out in a timely manner, even with an additional piece of work that they had to do. I thought I was just in for a tire change-over, but while they were doing that, they discovered something else that needed to be done. They let me know about it immediately, and took care of it while I waited. Terrific service!
Vehicle: Volvo S60
Service Date: 04/27/2017
Review Created: 04/29/2017 09:24 AM
LEWIS G. on 04/28/2017
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"Friendly and very good staff"
Not only changed winter for summer tires (all purchased at Bourne's), but they repaired and reinstalled my rusted away back license plates for me, in a fast excellent serivce, exactly on time appointment. I cannot imagine going anywhere else for auto services mand advice as well. L Gordon, South Burlington
Vehicle: Toyota Highlander
Service Date: 04/26/2017
Review Created: 04/28/2017 01:51 PM
CHARONE P. on 04/27/2017
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"The mechanics are great"
I feel the mechanic was honest about his decision to reschedule for another appointment to confirm the problem with my car
Vehicle: Honda Accord
Service Date: 04/25/2017
Review Created: 04/27/2017 03:45 PM
Ginny D. on 04/27/2017
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"Oil change car check"
Everyone was helpful and informative. They couldn't have been nicer. Also I was able to get a quick appointment
Vehicle: Honda Fit
Service Date: 04/24/2017
Review Created: 04/27/2017 07:44 AM
Andrew S. on 04/25/2017
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"Detailed tune up saves car!"
The Bourne team did it again -- when I brought my car in for a routine oils change and seasonal tire swap, the engine light had come on. The team found the issue and did the required work to fix the problem at a competitive rate!
Vehicle: Audi A4
Service Date: 04/19/2017
Review Created: 04/25/2017 08:45 AM
Jon F. on 04/22/2017
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"10 years with Bourne's"
We've been taking all our vehicles, from brand new to 20-year-old rust buckets, to Bourne's since 2007. Service has ALWAYS been friendly, honest, reliable.
Vehicle: Toyota Highlander
Service Date: 04/20/2017
Review Created: 04/22/2017 05:31 AM
Jim E. on 04/21/2017
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Jim said they did a great and it was on time.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/17/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
John W. on 04/20/2017
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John said they are great people.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/18/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Cindy P. on 04/19/2017
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Cindy said they're good.
Vehicle: Toyota Venza
Category: Service
Service Date: 04/10/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Al M. on 04/18/2017
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Al said he is a repeat customer of this business. They give good and clear communication and they finish on time.
Vehicle: Honda Fit
Category: Service
Service Date: 04/14/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Ted G. on 04/15/2017
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"Hand Torque lug nuts?"
When I dropped off the car to have snow tires(mounted on steel wheels) removed and original wheels put on I gave them the lug nut torque specs too. 89 ft/lbs. I was surprised that the wheels were not hand torqued. I know this because I watched the entire process. When I asked about it they guy told me he was using a torque stick on the air tool that spins/releases at 100ft/lbs.
That is great. But what about using the proper specs that I purposely left you? He then went back in to the garage and came out with the torque wrench and hand torqued all the lug nuts. I don't know if he had it set to 89. But I think this should have been done without me asking; especially if I gave them the specific torque specs. Right? Do it once and do it right.
Vehicle: Subaru XV Crosstrek
Service Date: 04/12/2017
Review Created: 04/15/2017 01:22 PM
Rene B. at Bourne's Service Center responded on 04/18/2017

Mr. G,
I believe I checked you in and I apologize for not getting a better understanding of what your expectations were. You did write the torque specs on the RO and I failed to transfer them to the tech's work sheet. We get very few requests to have wheels hand torgued and I didn't anticipate your expectaions. 
Apologies

Rene

Jeremy B. on 04/15/2017
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Jeremy said this business was good.
Vehicle: Saab 9-3
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
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