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Bowser Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,531 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
379
Total ReScores
4.8
ReScore Average
73
Net Promoter Score ®

Business Details

About

Bowser Hyundai is conveniently located in Pleasant Hills, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bowser Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bowser Hyundai is conveniently located in Pleasant Hills, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bowser Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(412) 469-2100

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
1001 Clairton Blvd Pleasant Hills, PA 15236
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,531 Reviews)

DW
gravatar
Daniel W.
Pittsburgh, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2024
1
Category: Service
Vague/inconsistent, explanation for a diagnostic fee that doubled the labor cost for the same effort
I called Bowser Hyundai (twice) because the A/C belt on my 2010 Hyundai Elantra was squealing and nothing about a diagnostic fee was mentioned (both calls). When I arrived at the appointed time, I was informed that there was a $150 diagnostic fee and that, if the diagnostic effort included work required by the actual repair, then the diagnostic fee could be applied towards the repair labor. Very misleading and not true! They charged me $145.80 for labor, $33.52 for the belt, $5.00 misc., $21.31 tax, and $150 for a diagnostic fee (total of $355.63).

I asked what work did they do for the diagnostic effort/fee and they said “remove the belt and inspect”. So, what did the labor charge cover? Answer: Same thing! Then the service manager said everyone pays this fee. And then he said they “sometimes” apply the diagnostic fee towards the labor. So, I was made to pay double labor for a very basic and routine replacement of a $33.00 belt.

They should be much better at explaining this fee and it should not be named “diagnostic fee” – it’s just an add-on junk fee and their explanations are vague and inconsistent. Not at all trustworthy!

We plan to replace our two Hyundai cars in the next year or two and are now planning to go somewhere else since they were so unconcerned about their business practices. BTW – they also now charge 3% if you use a credit card.
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