Brazelton Auto

Reviews (343)

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

Recommend?
100%

Hours of Operation

Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat closed
Sun closed
1060 Witte Rd
Houston, TX 77055
(281) 953-8853
About We assist with the complexities and inconveniences of having your vehicle serviced. Here again honesty and transparency are our primary objectives. We fix what needs to be fixed, and nothing more. Whether your vehicle needs an oil change or a new transmission, a detail or new tires, or even factory warranty work, all you have to do is contact us and we handle it. Loaner cars and pick-up and delivery are available
Latest Reviews for Brazelton Auto
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Thomas A. in Texas on 08/26/2015
Thomas said employees at this business did what they said they were going to do. They ended up saving him some money and they provided great customer service.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/21/2015
Review Created: 08/26/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Best Customer Service EVER!!
Once again the friendly, courteous staff (Eric, Adam in particular) are top notch men to work with! Updated me via phone every day my car was in the shop and we were very impressed with their ability to deal directly with the Mercedes Dealership. Thanks to everyone at Brazelton!!
Vehicle: Mercedes-Benz GL450
Service Date: 08/21/2015
Review Created: 08/22/2015 07:16 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Great service!
Bought my vehicle from Brazelton and just had my first service appointment. Love the easy, no hassle approach and their customer service so far has exceeded expectations.
Vehicle: Chevrolet Suburban
Service Date: 08/18/2015
Review Created: 08/21/2015 11:15 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Chip D. in Houston, TX on 08/21/2015
service
so nice, helpful, attentive!
Vehicle: GMC Yukon XL
Service Date: 08/19/2015
Review Created: 08/21/2015 04:34 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Satre K. in Houston, TX on 08/20/2015
service
you make it so easy!
Vehicle: BMW X5
Service Date: 08/18/2015
Review Created: 08/20/2015 01:21 PM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
David B. in Houston, TX on 08/20/2015
2008 LexusGX470 AC Repair
Adam & Chris did a great job working with me on my AC Repair. I was disappointed that the AC Evaporator Core was not diagnosed in my March 2015 visit. However I understand that the higher pressure associated with the new AC Compressor could have caused it to fail / leak.
The Brazelton Team did an excellent job on the quality inspection of the new Evaporator and figured out that it had a leak and therefore had to order a new part. This is great quality control and I appreciate Brazelton taking the time to inspect it and avoid installing a defective one.
Thank you again for your help and I hope that this is the last time I bring in the vehicle for an AC Repair. Yes, I would recommend Brazelton to a friend
Vehicle: Lexus GX 470
Service Date: 08/10/2015
Review Created: 08/20/2015 07:24 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Bob G. in Houston, TX on 08/20/2015
Spoke with Gale. She said the employees at this business are nice and polite. They do a great job and make it really easy to get service done.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 08/18/2015
Review Created: 08/20/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Fortiune said it is exiting every time he visits this business. The staff is good and they do good work.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/14/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Lucho L. in Texas on 08/18/2015
Lucho said this business was good.
Vehicle: GMC Pickup
Category: Service
Service Date: 08/07/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Great Service!
As always, very polite, great service. I asked to try to complete in the morning and you did! Have a question, on your service log it says manufacturer recomends doing something to rack & pinion, did you do this or are we ok without doing this? Thanks, Carrie
Vehicle: Ford Pickup
Service Date: 08/12/2015
Review Created: 08/13/2015 04:12 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Renee R. in Houston, TX on 07/31/2015
impeccable service all the way around
I recently had a car accident - Brazelton handled my repairs and my car is like new - a completely different story from when I handled it myself a few years ago
Vehicle: Lexus IS 350
Service Date: 07/29/2015
Review Created: 07/31/2015 06:07 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Quality Service!!
Great service and communication from Adam!
Vehicle: Toyota Land Cruiser
Service Date: 07/30/2015
Review Created: 07/31/2015 05:42 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Brenda said this business is helpful and does a good job in a timely manner.
Vehicle: Cadillac SRX
Category: Service
Service Date: 07/24/2015
Review Created: 07/30/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Bill T. in Houston, TX on 07/29/2015
Personalized Attention, Experts in Service
2006 Ford F-150 to be detailed, interior & exterior, as well as a buff bumper-to-bumper. Most of the scratches were gone and the truck looked brand new. Well done Brazelton.
Vehicle: Ford Pickup
Service Date: 07/27/2015
Review Created: 07/29/2015 11:33 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Service
Excellent service, Adam is a pleasure to work with.
Vehicle: Ford F-150
Service Date: 07/24/2015
Review Created: 07/29/2015 09:22 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Roger A. in Houston, TX on 07/29/2015
The STAFF at Brazelton Auto
not only great work on my auto, but enclosing a get well card signed by everyone for my wife was so thoughtful. You are all the best Thanks
Vehicle: Toyota Camry Solara
Service Date: 07/28/2015
Review Created: 07/29/2015 04:33 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Trey C. in Houston, TX on 07/22/2015
Great Customer Service
The guys did a great servicing my car.
Vehicle: Chevrolet Tahoe
Service Date: 07/21/2015
Review Created: 07/22/2015 07:54 PM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
the people
yall have great guys working the shop....
Vehicle: GMC Yukon
Service Date: 07/16/2015
Review Created: 07/20/2015 05:46 AM
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Melody R. in Katy, TX on 07/20/2015
Melody said the staff at this business was nice and pleasant. They explained the work and the prices were reasonable.
Vehicle: Lexus RX 400h
Category: Service
Service Date: 07/02/2015
Review Created: 07/20/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Great service
Great service!
Vehicle: GMC Yukon XL
Service Date: 07/09/2015
Review Created: 07/11/2015 07:46 AM
Displaying Review 1 - 20 of 343 in total
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