ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
100% Would Recommend
Latest Review 9 days ago
Bob S. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair to 1971 VW SuperBeetle"
This is my first visit to Brazelton Auto. The service staff is friendly and professional. The shop is neat and organized. The brake repair was done in a timely manner. The car was washed on completion of repair. I will be a repeat customer at Brazelton Auto.
Bob S.
Vehicle: Volkswagen Super Beetle
Service Date: 04/05/2017
Review Created: 04/14/2017 07:35 AM
Lewis B. at Brazelton Auto responded on 04/14/2017

Thanks Bob, & welcome to the family!

Lewis Brazelton
281-953-8850

Richard K. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said they did a great job and it was done in a timely manner. They're always very nice and friendly.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 04/12/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Heidi E. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistency"
Excellent as always
Vehicle: Toyota Prius
Service Date: 04/12/2017
Review Created: 04/13/2017 05:02 PM
Tim M. on 04/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said he has done business with Matt before, and he did a pretty good job.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Brenna B. on 04/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brenna said her vehicle was fixed and it was ready when promised. The staff have good customer service.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 04/05/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Bob S. on 04/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bob said their location is good. He met both of the service managers, Matt and Keith. The business is clean and professional. They fixed both vehicles on the same day and washed them after the repairs. He said he was very pleased. He stated he even referred his daughter there and he felt comfortable sending her to this facility. He said having been with several mechanics over the years, he felt comfortable with this business.
Vehicle: Chevrolet
Category: Service
Service Date: 04/05/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Brian O. on 04/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Friendly Service"
Good service at good price. Matt Bohls knows his stuff. We'll take the rest of our vehicles to Brazelton
Vehicle: Audi Q5
Service Date: 04/06/2017
Review Created: 04/07/2017 11:07 AM
Duane K. on 04/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High Rating"
Easy to make reservation, work completed when promised, and no pressure to tack on other items.
Vehicle: Audi Q7
Service Date: 04/05/2017
Review Created: 04/06/2017 06:42 AM
Brian N. on 04/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Bill Lang and the team at Brazelton are fantastic to work with. Bill's responsiveness and attention to detail are top notch and I'd recommend him and Brazelton to anyone searching to purchase a vehicle.
Vehicle: Ford F-150
Service Date: 03/17/2017
Review Created: 04/04/2017 01:04 PM
Brian O. on 04/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service Department"
Matt was awesome and helped with getting my car repaired. Work done on time and as promised. I'll be back with my other vehicles.
Vehicle: Porsche Cayenne
Service Date: 03/31/2017
Review Created: 04/02/2017 12:11 PM
Rosell A. on 03/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
By far the best service in the industry. The customer service was excellent, staff very caring and reassuring I will definitely recommend more people to come to Brazelton auto.
Vehicle: Nissan Frontier
Service Date: 03/28/2017
Review Created: 03/29/2017 09:22 PM
Ryan C. on 03/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said the business employees are honest and straightforward. They do a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/28/2017
Review Created: 03/29/2017
This review was collected via phone interview by Customer Research Inc.
Dan P. on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Work with Keith at the service desk.
He is friendly and knowledgeable; the service dept have me a thorough overview of repairs needed on my BMW.
Vehicle: BMW X3
Service Date: 03/28/2017
Review Created: 03/28/2017 10:08 PM
Emma K. on 03/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2014 Jeep Grand Cherokee Oil Change"
Great service and quick work. More importantly a mistake made by a different service center was discovered and Brazelton corrected this mistake, making the car work to it's optimal specifications .
Vehicle: Jeep Grand Cherokee
Service Date: 03/23/2017
Review Created: 03/27/2017 06:05 AM
Curt P. on 03/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Curt said this business provided great service. They were prompt and he was very satisfied with their service.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Sandy V. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fabulous care"
Timely service
Vehicle: Porsche Panamera
Service Date: 03/23/2017
Review Created: 03/24/2017 05:58 AM
Cheryl R. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cheryl said everything went smoothly.
Vehicle: Volvo XC60
Category: Service
Service Date: 03/22/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Satre K. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MAKES IT EASY TO GET SERVICE ! EVERYONE IS SO NICE "
THE BEST SERVICE I HAVE EVER HAD
Vehicle: BMW X5
Service Date: 02/27/2017
Review Created: 03/20/2017 08:32 AM
Roy L. on 03/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service, wonderful people"
Matt, Keith and Robert were all very nice to deal with. I was thankful for the loan car they provided for me.
Vehicle: Toyota Highlander
Service Date: 03/17/2017
Review Created: 03/19/2017 07:30 AM
Taylor L R. on 03/15/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service Quality Good, Communication and follow through variable"
You do a great job on the repairs but sometimes things get lost in communication. This is my wife's vehicle and she setup the appointment. She asked that regular mileage service and vehicle inspection be done during the same service for body repair. It was not completed. She has had a few of these along the way. You may lose her as a customer on her next vehicle. I would suggest that you make it right with her.
Vehicle: Land Rover Range Rover
Service Date: 03/13/2017
Review Created: 03/15/2017 11:41 AM
Lewis B. at Brazelton Auto responded on 03/15/2017

Taylor - I'm calling you now. We'll get it right. Lewis

Lewis Brazelton
281-953-8850

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