ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review about 2 hours ago
John M. on 05/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brazelton just makes everything easy."
Drop off and loaner car pickup are quick and easy. It was a holiday weekend and they brought my car back to me so I would not have to fight traffic later in the day. Many thanks for the great service.
Vehicle: Audi Q7
Service Date: 05/26/2017
Review Created: 05/27/2017 07:21 AM
John M. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent personel"
Great
Vehicle: Chevrolet Suburban
Service Date: 05/19/2017
Review Created: 05/22/2017 02:35 PM
Milton W. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star"
I always enjoy working with all of Lewis's staff. So professional and prompt.
Vehicle: Lexus LS 430
Service Date: 05/11/2017
Review Created: 05/22/2017 12:51 PM
D.J. K. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
D.J. said this business was good.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Rebecca T. on 05/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Rebecca said they did everything they said they would do, but she had to wait an additional 20 minutes.
Vehicle: Volvo C30
Category: Service
Service Date: 05/15/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Lewis B. at Brazelton Auto responded on 05/22/2017

Rebecca - sorry for the delay. We preach under-promise, over-deliver, but fell short here. We'll do our best to never let it happen again. Thanks.

Lewis Brazelton
281-953-8850

Karl B. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Cathy. She said this business was very good and helpful.
Vehicle: Ford Escape
Category: Service
Service Date: 05/11/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Craig A. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"1999 Ford Truck"
It works great!
Vehicle: Ford Pickup
Service Date: 05/12/2017
Review Created: 05/15/2017 05:45 AM
Pat S. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pat said the service was good. Everything was explained well and they promptly got his vehicle ready.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Curt P. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Radiator Fan Replacement "
Both fans on my Honda CRV were malfunctioning. The problem was quickly diagnosed and repaired at a reasonable price. My service advisor (Matt Bohls) kept me apprised of the repair situation/status throughout the process.
Vehicle: Honda CR-V
Service Date: 05/09/2017
Review Created: 05/11/2017 07:13 PM
H. Fred H. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"eerbivc"
eExcellent servic
Vehicle: Lexus IS 250
Service Date: 05/09/2017
Review Created: 05/11/2017 05:13 AM
Walter F. on 05/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"responsive to immediate needs"
I only get my car serviced at Brazelton Auto, so when the service manager ask if i had the timing belt changed at 90,000 miles, was surprised that it had not been done by BA.
I had to return to the service shop because a piece of the under carriage was rubbing against front left tire when turned hard right. No problem to fix, just an inconvenience.
Vehicle: Lexus GX 470
Service Date: 05/02/2017
Review Created: 05/03/2017 07:31 AM
David M. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said this business is good at what they do.
Vehicle: Infiniti QX60
Category: Service
Service Date: 04/27/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Jim D. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jane. She said they did a great job.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 04/27/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas D. on 04/26/2017
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"Excellent service"
I have started using Brazelton for regular service on my two Toyota family cars. I appreciate their professionalism and clear, honest communication. Keith is the one I usually work with directly, and he's good guy and brings a lot of value to the shop via his experience, knowledge, and good service. Each time I need to drop off or pick up my vehicle, Henry is always available to give me a friendly, complimentary ride to and from the shop. Brazelton has a well-known competitor in the area who is also very good at servicing vehicle and I've used that shop before also, but I appreciate that Brazelton's pricing seems more competitive.
Vehicle: Toyota Camry
Service Date: 04/25/2017
Review Created: 04/26/2017 06:24 AM
Steve D. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
excellent work and turnaround
Vehicle: Mercedes-Benz E350
Service Date: 04/24/2017
Review Created: 04/25/2017 06:41 AM
Leslie F. on 04/16/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Annoying"
You might want to give me a call Monday. Simple oil change, front end alignment and I'll have to waste my time and bring it back. Didn't reset Maintenance light - again
Vehicle: Lexus IS 350
Service Date: 04/12/2017
Review Created: 04/16/2017 11:11 AM
Lewis B. at Brazelton Auto responded on 04/17/2017

Ugh! That's my pet peeve. Oil change is on us and we'll come get it from you today. Sorry about that Leslie.

Lewis Brazelton
281-953-8850

Bob S. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair to 1971 VW SuperBeetle"
This is my first visit to Brazelton Auto. The service staff is friendly and professional. The shop is neat and organized. The brake repair was done in a timely manner. The car was washed on completion of repair. I will be a repeat customer at Brazelton Auto.
Bob S.
Vehicle: Volkswagen Super Beetle
Service Date: 04/05/2017
Review Created: 04/14/2017 07:35 AM
Lewis B. at Brazelton Auto responded on 04/14/2017

Thanks Bob, & welcome to the family!

Lewis Brazelton
281-953-8850

Richard K. on 04/14/2017
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Richard said they did a great job and it was done in a timely manner. They're always very nice and friendly.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 04/12/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Heidi E. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistency"
Excellent as always
Vehicle: Toyota Prius
Service Date: 04/12/2017
Review Created: 04/13/2017 05:02 PM
Tim M. on 04/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said he has done business with Matt before, and he did a pretty good job.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
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