ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
100% Would Recommend
Latest Review 3 days ago
Joshua S. on 02/18/2017
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"Great service"
Always promt and professional service.
Vehicle: Cadillac ATS
Service Date: 02/16/2017
Review Created: 02/18/2017 07:55 AM
Jeff W. on 02/17/2017
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Jeff said they did everything as promised.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 02/09/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Thad H. on 02/16/2017
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"Great service, as usual at Brazelton!"
It's good to know the guys at Brazelton go over my car carefully and often find small things I haven't noticed, and fix them. Thanks for such great service!
Vehicle: Mercedes-Benz ML550
Service Date: 02/13/2017
Review Created: 02/16/2017 01:59 PM
Gloria R. on 02/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best auto repair shop!!"
An honest, friendly, trustworthy auto repair shop. I wouldn't take my vehicles anywhere else.
Vehicle: Honda Accord
Service Date: 02/09/2017
Review Created: 02/16/2017 06:18 AM
Kelly H. on 02/16/2017
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"Wonderful customer care"
Brought in for recalls, a few random issues, and 15,000 mile service. First two were handled at dealership and the last they suggested to wait since there was almost 40% oil life remaining. Asked to check tires since wear was looking more than anticipated with such low mileage. Matt went and reviewed wear patterns and suggested no rotation since wear patterns are not currently consistent with their current locations. Nice to experience consideration for customer, as it's not standard everywhere.
Vehicle: Chevrolet Suburban
Service Date: 02/14/2017
Review Created: 02/16/2017 05:18 AM
Duane K. on 02/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to my office, easy to schedule, work done on time, for a reasonable price, and always has someone to give me a ride to my office when needed."
Highly recommend.
Vehicle: Porsche Cayenne
Service Date: 02/07/2017
Review Created: 02/13/2017 07:40 AM
Marilyn W. on 02/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marilyn said every time she has taken her vehicle to this business they have been more than fair. They go above and beyond and she would recommend them for service,
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 02/10/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Will B. on 02/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always attentatave."
Excellent attention to detail. Service onsite is high quality and I feel I have an advocate protecting my interests when my car goes to the dealer.
Vehicle: Cadillac Escalade ESV
Service Date: 02/10/2017
Review Created: 02/12/2017 05:19 AM
Wilma J. on 02/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
The service representative was very nice.
Vehicle: Toyota Highlander
Service Date: 02/06/2017
Review Created: 02/07/2017 07:11 AM
Alex L. on 01/30/2017
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"The people!!"
Nicest people. Greatest service... will never go anywhere else!
Vehicle: Mercedes-Benz E350
Service Date: 01/27/2017
Review Created: 01/30/2017 02:55 AM
Dan F. on 01/28/2017
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"Taking care of customer after car wreck"
Had a very serious wreck on I-10 near Beaumont. Called Brazelton Auto and they took care of wrecker getting my car and towing it to body shop in Houston.I am very grateful for their help as I was very shook up at the time and they took care of me. Have car back now after using rent a car for over a month and car looks great... Thank you for taking care of me. Dan Flournoy
Vehicle: Chevrolet Tahoe
Service Date: 01/27/2017
Review Created: 01/28/2017 12:17 PM
Karl B. on 01/28/2017
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Spoke with Karl's wife. She said this business did not wash the inside of her vehicle this time, but she is very satisfied with their service.
Vehicle: Ford Escape
Category: Service
Service Date: 01/24/2017
Review Created: 01/28/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 01/27/2017
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"Quick and effective service. Great loaner car."
I arranged to take my car in for service on the A/C. When I arrived, they took my keys and handed me the keys to a very nice loaner car (Jeep Grand Cherokee). No paperwork, no hassle. They emailed me later that day when my car was ready. I came in, handed them the keys to the loaner, took care of my (reasonable) bill, and drove away in my repaired and freshly washed car. Couldn't have gone more smoothly.
Vehicle: Chevrolet Tahoe
Service Date: 01/24/2017
Review Created: 01/27/2017 09:15 AM
Carl C. on 01/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
Service is top notch
Vehicle: Chevrolet Suburban
Service Date: 01/23/2017
Review Created: 01/25/2017 05:54 AM
Michael C. on 01/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty and oil change"
Keith and Matt are great. They coordinate well and the work at the dealership was handled flawlessly
Vehicle: GMC Yukon XL
Service Date: 01/23/2017
Review Created: 01/24/2017 04:52 AM
Carole M. on 01/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As Always...."
As always the men are polite, helpful and make me feel sake in my car!
Vehicle: Mercedes-Benz GL550
Service Date: 01/23/2017
Review Created: 01/23/2017 08:45 PM
Lacey M. on 01/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service"
Fantastic service! Always quick and reliable service!
Vehicle: Acura MDX
Service Date: 01/19/2017
Review Created: 01/21/2017 12:21 PM
Sam G. on 01/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Window Repair"
This past weekend, someone broke into my vehicle and smashed one of my truck windows in the process.

Brazelton Auto got me in and out of their service department, repairing my window and replacing the tint as well, in record time. My vehicle was dropped off around 8-10AM and was finished around 2PM.

I couldn't be happier with their service over the years and would recommend them to anyone needing a new vehicle or vehicle repairs.
Vehicle: Chevrolet Silverado 1500
Service Date: 01/16/2017
Review Created: 01/19/2017 08:39 AM
Luis R. on 01/17/2017
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Luis said this business was able to work with his budget and they were kind enough to allow him to keep his vehicle at their facility until he was able to pick it up at no additional charge.
Vehicle: Chrysler 300
Category: Service
Service Date: 01/05/2017
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
Russel J. on 01/14/2017
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"Brenda's Volvo"
They were very accommodating.
Vehicle: Volvo XC90
Service Date: 01/13/2017
Review Created: 01/14/2017 05:14 AM
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