Cheryl said she brought her vehicle to the business to be detailed. They called and told her the work had been completed, but when she arrived the vehicle was not ready. The top was filthy and the interior had not been shampooed. She had to have the work performed a second time. She is not impressed with the business at all and will not recommend them due to this experience.
Not Recommended
The staff a., owner from Emerald Car Care responded on 09/25/2012 08:47 AM
She is correct the truck was poorly done the wash person did miss the top. This is why we did it the 2nd time at no cost. As for the interior we shampooed the carpets twice the interior was in such bad shape. When this truck came in to our detail shop it had been open for only 3 weeks. I never thought a person could let their car or truck get that dirty inside. It was impossable to get a like new look inside this truck. Because of her truck we now ask owners what they hope to accomplish by the detail. As I have found out most want to pay for the least expensive detail but want the outcome of the most expensive detail. Because of this truck and our poll of other owners as of Oct 1 2012 we are closing the detail shop. It is bad for customer relations.
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