ReScore Reviews™ (1)
I would appreciate more phone calls to verify progress and status.
Specifically asked for updates in order to reserve alternate tranportation for the weekend. Recieved no phone calls until 1st set of issues were completed (IPR and oil lines).
Michael you brought in your truck for us to do a diagnostic to open up a claim with you warranty company. We did so wrote up and estimate for repairs and submitted it to you warranty company for approval. Your warranty company got back to us and said that you had your truck into another shop prior to us and that that shop was already approved to do the same repair we submitted. They said they would not approve two shops to do the same repair, that you must bring it back to the first shop for repairs to be done. How would it be theft? You hired us to do a diagnostic on your truck and file a claim we did so, we did exactly what you hired us to do. "WARRANTY COMPANY STATED THAT THERE IS ALREADY A CLAIM OPEN AND APPROVED AT THE SELLING DEALER AND CANNOT AUTHORIZE ANOTHER CLAIM FOR THE SAME REPAIR ." DIAG SHOWED CODES P1442 , SECONDARY AIR INJECTION SWITCHING VALVE NO.2 B1 STUCK CLOSED .
P1445 ,SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE NO.2 B2 STUCK CLOSED .
P2441 SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE STUCK CLOSED B1 .
You were charged the minimum labor charge for computer diagnostics. I am assuming this charge is your dispute and you feel our Tech who we pay, who has a home and family, who we spend thousands in schooling and 10s of thousands of dollars in tools should look at and work on your car for free? If I am correct in my assumption I do not know how we can please you we and our men can't work for freeMike Brown
Owner Browns Car Care