business image

Burien Chevrolet

Average Score
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(30 Reviews)
-100

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire Pacific Northwest, including Washington, Oregon, Idaho, Alaska and Montana! We welcome you to visit our dealership in Burien, and test drive the award winning Chevy Cruze, hot Spark & Sonic, popular Malibu, all-new Impala, Equinox, Camaro and Corvette. If a truck is what you need, we have many models of Silverado as well as the Colorado or the versatile Tahoe, Suburban and Traverse. We are a full-line Chevy Commercial dealership as well, when it comes time for your business to upgrade its fleet, work vehicles or Express Cargo Vans. #1 in Western Washington*; we're not far from where you are!
[*Source: General Motors Regional Office, 12/312012.]
...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(206) 243-5800

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 8:00 PM
Sat
8:30 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
14400 1st Ave South Burien, WA 98168

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire Pacific Northwest, including Washington, Oregon, Idaho, Alaska and Montana! We welcome you to visit our dealership in Burien, and test drive the award winning Chevy Cruze, hot Spark & Sonic, popular Malibu, all-new Impala, Equinox, Camaro and Corvette. If a truck is what you need, we have many models of Silverado as well as the Colorado or the versatile Tahoe, Suburban and Traverse. We are a full-line Chevy Commercial dealership as well, when it comes time for your business to upgrade its fleet, work vehicles or Express Cargo Vans. #1 in Western Washington*; we're not far from where you are!
[*Source: General Motors Regional Office, 12/312012.]
...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(206) 243-5800

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 8:00 PM
Sat
8:30 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
14400 1st Ave South Burien, WA 98168

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire At Burien Chevrolet, we know what our customers want, which is why we carry all of the latest models, with a variety of options, packages and colors. Burien Chevrolet is the largest GM Certified Used Vehicle Chevrolet Dealership in Western Washington*; and we are also the largest selling Chevrolet Volt Hybrid dealership in the entire Pacific Northwest, including Washington, Oregon, Idaho, Alaska and Montana! We welcome you to visit our dealership in Burien, and test drive the award winning Chevy Cruze, hot Spark & Sonic, popular Malibu, all-new Impala, Equinox, Camaro and Corvette. If a truck is what you need, we have many models of Silverado as well as the Colorado or the versatile Tahoe, Suburban and Traverse. We are a full-line Chevy Commercial dealership as well, when it comes time for your business to upgrade its fleet, work vehicles or Express Cargo Vans. #1 in Western Washington*; we're not far from where you are!
[*Source: General Motors Regional Office, 12/312012.]
...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(206) 243-5800

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 8:00 PM
Sat
8:30 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
14400 1st Ave South Burien, WA 98168
All Departments' Reviews
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(30 Reviews)

LS
gravatar
LANETTE S.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2013
verified customerVerified Customer
Category: Sales
Great salesman, but frustrating experience with a disorganized dealership.
Our experience with our salesman Jamal was fantastic. He was a great guy and was perfect to work with. He was organized, informative, and extremely helpful. Unfortunately Jamal isn't running Burien Chevrolet. I had a pre-aproved loan from my credit union. Burien Chevrolet is part of the CUDL network making the purchasing process with many credit unions "quick and easy". We reached an agreement on the price with Jamal, filled out preliminary paperwork, we were even handed the keys and our car was taken out for last minute detailing. Then we were told we had to wait to see the financing person to finish the purchase process and our wonderful experience turned horribly wrong.

The financing person was busy with another customer and we would be next. We sat in the middle of the waiting room for more than an hour and a half for our turn to see the financing person. It was ridiculous. There were at least a dozen other people around the dealership but apparently only one person could actually take our money. When we finally got our turn with the finance person it only took a little over 20 minutes for her to complete our purchase, as we were prepared. We thought about walking out many times. If we weren't getting such a good price on the car and worried someone else would get it, as well as the fact we were an hour drive from home so coming back would be a huge hassle, we likely would have left.

The sales manager stopped in to apologize about a half way through our wait. His apology was a slick salesman's polished speech and hit us as far from genuine. He gave us excuses about how irregular business is and you never know when 3 or 4 people are going to show up to buy a car at the same time. If it takes two hours when two people are present on a Thursday afternoon it's amazing they are still in business. I would hate to imagine what it's like on Saturday when there actually is a rush. If he really was so sorry he could have found a way to get someone else to take our money.

I would recommend Jamal as a salesman to anyone however, I would be extremely hesitant to recommend anyone shop Burien Chevrolet. If you must shop Burien Chevrolet, bring a good book, plan to spend the night and don't go hungry.
Not Recommended
Tony M. from Burien Chevrolet responded on 07/15/2013 11:20 AM
Dear Lanette, First , let me apologize on behalf of the entire dealership for your wait to complete the paperwork process. We were aware of the wait and as you mentioned , you were very well prepared . Unfortunately , the customer before you was not.. in addition, they were the type of customer who insisted on reading every line of every document. Unfortunately you were behind a 1 in 1000 customer. In trying to be as considerate and understanding to each customer as possible, we tried to explain each document as thoroughly as possible. When I checked with you and your husband, it seemed you were both content and understanding of the situation , I wasn’t aware that you were just being polite.. if I had any inkling that you were upset there are several options I might have employed. eg. ( send you home with the car on a demonstration permit and have you stop by at your convenience to complete the paperwork later in the week. As you pointed out there are always at least 10 employees here however; the State of Washington insists all documents are to be completed by a Licensed Finance and Insurance professional (There is only one here on Thursdays) in addition THE LAW READS ; Dealerships must place No time restraints on consumers wishing to read all nomenclature on documents. You probably did not realize it but when it became apparent this would be a long process.. we removed that customer from the business office and let them review all the documents in the service waiting area in an effort to expedite the process for you. Again, let me apologize on behalf of the entire dealership for your wait to complete the paperwork process. Please let me know how we can make it up to you. If you will allow me to make a goodwill gesture I have a couple of great options for you ! Tony Michaels General Sales Manager Burien Chevrolet 206-243-5800
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