Lake Havasu City, AZ 86403
123.0 miles away
Review for Cadillac of Las Vegas Body Shop
Eric V. on 06/08/2011
Eric said there was a lack of communication with the right people involved. He had to wait 14 extra days for his vehicle because there was a lack of communication from Carlos and Steve. There was lack of communication with customer service and the insurance company. He was not satisfied with the person who prepared his estimate because he ended up paying out of pocket which left a sour taste in his mouth. Eric said he was not satisfied with the communication because of the reasons mentioned above. He wound not recommend them because of the reasons mentioned above.
Service Date: 05/31/2011
Review Created: 06/08/2011
This review was collected via phone interview by Customer Research Inc.
Steve D. at Cadillac of Las Vegas Body Shop responded on 06/21/2011
I'm sorry Eric feels this way. I explained to him that the insurance company felt that the issue he was having was not related to the loss. His vehicle was a 1999 and close to a total loss. The insurance company took a little longer on this claim do to the acv issues. Everything was explained to him from the insurance company as well as from me, again the insurance company feels the issue he was having was not loss related to the loss and I have to agree with there decision.