96% Would Recommend
95% Business Response
Latest Review 2 days ago
Kevin H. on 03/22/2017
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Kevin said he would recommend this business for service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/17/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 03/15/2017
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"Most Honest Automotive Shop I've Ever Been To"
I took in my SUV for a wheel alignment (just bought new tires at Discount Tires, another great business) and some other minor work. The mechanic, Matthew, came to me after about ten minutes and said, "We can't charge you anything for an alignment because your vehicle doesn't need one. You can look at the diagnostics on the computer out in the shop." I followed him out there and he showed me the proof on the monitor. My jaw dropped. I was amazed by two things: my truck didn't need an alignment after nine years of not having one; and the uncommon honesty of Matthew. Most places--and I've been to a few of them in my 40+ years of driving--would have done nothing and still charged for the alignment. Thank you again, Matthew. You have gained a new customer for life.
Vehicle: Ford Expedition
Service Date: 03/14/2017
Review Created: 03/15/2017 06:55 AM
Steve M. on 03/14/2017
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Steve said he would recommend this business.
Vehicle: Dodge Charger
Category: Service
Service Date: 03/10/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Kevin L. on 03/13/2017
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Kevin said he has dealt with this business several times and they have always provided good work. He would definitely recommend them. Anyone who goes to them is going to have a good experience.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 03/09/2017
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Roderick S. on 02/28/2017
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"Excellent Service"
My dealership told me my car was out of alignment. I took the car back to Car Wise Smyrna. They checked everything over carefully, showed me the alignment screen with the numbers and went beyond the call of duty to check my coolant and my brake fluid for viability. Wonderfully helpful.
Vehicle: Toyota Camry
Service Date: 02/27/2017
Review Created: 02/28/2017 03:26 PM
Victor F. on 02/21/2017
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Victor said he was pleased with the service at this business, they were friendly and they explained service. The cost was less than quoted.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 02/17/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/27/2017

Thank you Victor! We really appreciate your business and response.

Ray C. on 02/18/2017
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Ray said he went in for a simple oil change and the price was right. They gave him a discount for being a veteran and he works right across the street from them.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/10/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/19/2017

Thank you Ray!

David P., Owner at Car Wise Automotive responded on 02/27/2017

Thank you Ray! We really appreciate your business and response.

Leroy K. on 02/18/2017
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Leroy said he would recommend this business for service.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/27/2017

Thank you Leroy! We really appreciate your business and response.

Jeff A. on 02/17/2017
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Jeff said they did a good job and he is pleased with the service.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/14/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/19/2017

Thank you Jeff!

Tim A. on 02/17/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tim said the price of parts was a little high compared to other places.
Vehicle: Nissan Altima
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Debbie M. on 02/15/2017
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Debbie said she has known the business for years and they provide great service.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/26/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/19/2017

Thank you Debbie!

Mariah F. on 02/08/2017
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Mariah said the staff at this business did what she asked them to do for a great price. She said the female staff member at the front desk was very helpful and very kind.
Vehicle: Kia Sedona
Category: Service
Service Date: 01/27/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/11/2017

Thank You Mariah!

Daniel B. on 02/08/2017
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Daniel said even though a customer was difficult, the employees made accommodations and his vehicle was done on time. He will be back for service.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/30/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 02/11/2017

Thank you Daniel!

Wayne C. on 02/01/2017
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"2002 Chevy expresd"
They always do a wonderful job.
Vehicle: Chevrolet Chevy Express
Service Date: 01/31/2017
Review Created: 02/01/2017 07:30 AM
David P., Owner at Car Wise Automotive responded on 02/02/2017

Thank you Wayne!

Victoria F. on 01/24/2017
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Victoria said she was having some long term issues with her vehicle so Matt gave her a free diagnostics test. She said he was really honest about what was going on with her vehicle and advised her to take it back to the business that fixed her vehicle the first time.
Vehicle: Jeep Compass
Category: Service
Service Date: 01/20/2017
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 01/25/2017

Thank you Victoria! We are always glad to help.

Russell B. on 01/22/2017
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"Friendliness and workmanship"
Always have had great experiences
Vehicle: Ford Ranger
Service Date: 01/16/2017
Review Created: 01/22/2017 07:22 AM
David P., Owner at Car Wise Automotive responded on 01/23/2017

Thank you Russell!

Thank you for choosing CarWise. We really appreciate your business and taking the time ro review our service.

Eric H. on 01/21/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Eric said this business charged him for services they did not do.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/29/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 01/25/2017

Thank you for taking the time to talk with me on the phone today. I apologize for the misunderstanding and am glad we could resole the issue. We are looking forward to seeing you in the future

David Pope

Andrea C. on 01/19/2017
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Andrea said she went to this business during a blizzard and they took care of everything for her. The employees were very sweet and very nice. They offered her coffee.
Vehicle: Toyota Sienna
Category: Service
Service Date: 01/06/2017
Review Created: 01/19/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 01/23/2017

Thank you Andrea!
It always makes our entire team smile when we hear we have been able to help someone.

Dean H. on 01/18/2017
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Spoke with Edna. She said she always gets great service there.
Vehicle: Chrysler Town
Category: Service
Service Date: 01/16/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 01/23/2017

Thank you Edna and Dean!
We really appreciate your business and taking the time ro review our service.

Tom L. on 01/18/2017
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Tom said the business did a great job, they found all of the problems, and he was very pleased. They always go above and beyond. They are quick and economical. The service has always been exemplary.
Vehicle: Lexus IS 300
Category: Service
Service Date: 01/16/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
David P., Owner at Car Wise Automotive responded on 01/23/2017

Thank You Tom!
We are always happy to hear such kind words. We really appreciate you busines and great review!

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