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Central Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,785 Reviews)
79
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Score Details

5 stars
85%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
104
Total ReScores™
4.7
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

The service staff at Central Hyundai are factory certified technicians and trained to ensure your Hyundai we receive the best and most professional service. The service staff at Central Hyundai are factory certified technicians and trained to ensure your Hyundai we receive the best and most professional service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(860) 564-4014
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
98 Lathrop Road, Box 147 Plainfield, CT 06374
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,785 Reviews)
Write a Review
Recent Reviews
DA
gravatar
Denise A.
Plainfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2023
1
Category: Service
Dishonest Service Department
The service department at Central Auto Group is dishonest. Seeing the big “Ford” sign out front, I brought my car there because the brake lights were intermittently out. I told them that we thought it needed a new brake light switch because when my husband manipulated the brake light switch, the lights would come on, but then they would go out again. They decided the problem was the inhibitor switch instead and said they replaced that. But, the brake lights were out again before I made it out of the parking lot. So they took it back and said they replaced the brake light switch but that the lights were still out, and I would have to bring it to a Ford dealer. (Their Ford sign is still there.). The actual Ford dealer I went to next replaced the brake light switch with an aftermarket switch because the switch is no longer available from Ford. They gave me the part they replaced pointing out where the contacts were worn. It was not a new switch. So Central lied at least about replacing the brake light switch. To their credit, they did not charge for the $23-switch. But they caused me to have to pay much more to a different dealer for the extra work they had to do since I told them that the switch had already been replaced. And they do not return any phone calls to speak about this.
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