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Chapman Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,436 Reviews)
77
Write a Review
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Score Details

5 stars
86%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
256
Total ReScores™
4.8
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online! Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(602) 993-3322
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Arizona
999 W. Bell Road Phoenix, AZ 85023
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,436 Reviews)
Write a Review
Recent Reviews
NA
gravatar
NICHOLAS A.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Issues resolved
I came in for oil change. Upon walk through before maintenance work I pointed out a nail in tire. They said hey would take care of it. 45 min later they said car was done and safety inspection completed. Even went as far as saying tires looked great. I realized they left the nail in and even acknowledge to me thst they were afraid the tech would do that. After bringing issue up they apologized and put new tire on free of charge.
Recommended
Matthew T. from Chapman Hyundai responded on 04/04/2014 10:33 AM

Thank you for the review.  I am sorry for the miscomunication about the tire while it was in the shop for repairs.  I have spoken to all of our staff members about this and apologize for the miscomunication. 

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