Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience. Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience.
Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience. Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience.
Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience. Chuck Olson Kia believes in doing business in an ethical and positive manner. We are family owned and operated and dealing with us will be a pleasant experience.
I decided to purchase a new Kia Sportage Hybrid in the top tier trim.
Went to Chuck Olson to purchase it. It’s the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of.
I knew it would be a long time for delivery and they had zero control over it.
Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that’s convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue.
I was told to come in that Saturday.
Which is what I did but I was a bit early, traffic was better than I thought and I was excited.
Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were “extra” was installed. Nor could it be as the service department was closed on Saturday.
As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle.
Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys.
I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home.
At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn’t really care that it was an inconvenience or I had to go to work or arrange for a ride there.
Upon picking up the loaner, the process treats you like they don’t know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don’t use any of the loaner vehicles gas.
Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome.
On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again.
I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, “I drove it myself and parked it so it’s fine” in a manner which was not to be argued with, as he obviously knew what he was doing and I did not.
My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor.
As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don’t trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime.
But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he’d bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the “manager” and David who both said they would take care of the situation.
Absolutely nothing. No response, nothing.
Every sportage is awesome and sold before it’s even made. You have options. Don’t make the same mistake I did.
I didn’t think I asked for much. A vehicle I paid for that was clean and safe. I didn’t want anything free or special.
Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing