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Duncan Auto Body - Quakertown

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(107 Reviews)
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Score Details

5 stars
77%
4 stars
16%
3 stars
2%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

About

Duncan Auto Body can handle any job from detailing to collision repair. We guarantee quality and great customer service. Duncan Auto Body can handle any job from detailing to collision repair. We guarantee quality and great customer service.

Categories
Auto Body, Body Shop, Collision Repair
Contact
(215) 536-2745
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No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
943 Rockhill Road Quakertown, PA 18951
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Duncan Auto Body - Quakertown's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(107 Reviews)
Write a Review
Recent Reviews
SM
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steve m.
Allentown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2015
I was lied to and they had my car for 4 months
Duncan had my Honda s2000 for body damage and suspension damage. After having the car for 3 months and extremely limited updates. I called my agent and he thought my car was done. The owner contacted me saying the manager was fired and that my cars hood flew open a month ago. I was never informed. when I picked it up the windshield molding was peeled, my soft top wouldn't close properly and it still made noises from the wheel assembly that was damaged. They took zero responsibility and told me they couldn't diagnose anything in the suspension because my car had coilover suspension even though I was previously told by them the suspension was fine. They also further broke my roof latch making the roof unable to close at all. I'm disgusted with their business and customer service.
Not Recommended
Eric H. from Duncan Auto Body - Quakertown responded on 03/04/2015 08:56 AM

Steve,
Thank you for your business.
We are sorry that you were not satisfied. We apologize, as we did have a former employee mishandle some of the claim related items.

We are happy to handle and address all of your issues and concerns.

However, as we explained, and as your insurance company explained, all of your concerns need to be diagnosed and determined to be part of the loss.
IF they can be related they will be covered by your insurance company.

  • As we explained, your windshield was not affected by the claim damage to the lower portion of your car.

  • The convertible roof latches have small plastic wearing items that broke, this is not unusual on a 15+ year old car.

  • Your suspension is lowered and modified so we recommended that only a suspension shop familiar with that style suspension can accurately diagnose and repair any issues.


Please let us know if we can be of any further service.
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