ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Barbara B. on 04/23/2015
Barbara said this business did not provide good communication. She had to call and visit this business many times to check on the status of her vehicle. When she reached them, she was told her vehicle would be ready the next day multiples times. The staff was dishonest because they kept lying about the ready date. The original promise time for the service was three days, but it ended up taking three weeks and she was not sure exactly why. The first two coats of paint on her vehicle turned yellow and it was not until the third coat that it stayed white. She asked to talk to the manager to discuss her vehicle and the issues of the delay. She was very pleased with the way he handled the problem. He spoke with the staff working on her vehicle and got them working on it. Her insurance company charged her an extra twenty percent for the cost of her rental vehicle, and when Mark found out about that, he offered her a loaner vehicle free of charge. He returned her rental vehicle as well and paid the twenty percent charge. The person preparing her estimate did not agree about replacing the driver's side door and this business had to call for approval before they could continue. She said she did not feel this business had good communication for the reasons previously mentioned. The staff is great and she would be a returning customer because she really likes this business. She really appreciated Mark and the way he listened to her. He deserves a gold star for great service.
Service Date: 04/16/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.